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Missing Gear icon on desktop dropbox application

Missing Gear icon on desktop dropbox application

dpellett
Helpful | Level 5

I just downloaded the desktop dropbox applicaton.  it installed fine and was able to pick the folders I wanted synced durng set-up.  I now want to add another folder to be synced.  When to the dropbox icon on my desktop, but i do not see a gear icon to click to get to the preferences.  It just takes me to the folders in explorer.

Thanks,
Donna

1 Accepted Solution

Accepted Solutions

Re: Missing Gear icon on desktop dropbox application

Jane
Dropboxer

Hey Donna, 

 

Thanks for letting us know about the OS you are working on!

 

Please note that if you are on a Windows computer, the dropbox icon appears on the bottom right-hand corner and either when you right/ left click on it, there is a pop-up box appearing. 

 

There, once you click on the application on your system tray, the gear icon is on the top-right hand corner, as per the image below:

 

gear icon windows.PNG

 

Can you locate it there? 

 

Please let me know in your reply!

 

Kind regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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View solution in original post

36 Replies 36

Re: Missing Gear icon on desktop dropbox application

Jane
Dropboxer

Hey Donna, 

 

Thank you for getting in touch with us here!

 

Can you please send me a screenshot here (omitting personal info) of what you're seeing, so that I investigate this issue?

 

Thank you in advance, looking forward to hearing back from you. 

 

Kind regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Missing Gear icon on desktop dropbox application

dpellett
Helpful | Level 5

Maybe I need a picture of where and whatthe gear should look like as well.

I have tried every which way from Sunday to insert pictures from my desktop, but this system will never show them or even take them.  I do not know what else to do.

Donna

Re: Missing Gear icon on desktop dropbox application

Mark
Super User II

The 'cog' icon is on the Dropbox software on your computer.

 

Its in the top right hand corner when you click on it.

 

Cog iconCog icon


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Missing Gear icon on desktop dropbox application

dpellett
Helpful | Level 5

I never see a window like that.  When I click the dropbox icon on the task bar it opens windows explorer and the dropdob folder in there.

Re: Missing Gear icon on desktop dropbox application

Mark
Super User II
Its a single left click. A double click will open that straight away.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Missing Gear icon on desktop dropbox application

dpellett
Helpful | Level 5

 

Hi Mark,

A singleleft click is what I do and explorer opens.  Left, right, sing or double clicks never do I see the image you posted.

Re: Missing Gear icon on desktop dropbox application

Jane
Dropboxer

Hey Donna, 

 

Thanks for letting us know about the OS you are working on!

 

Please note that if you are on a Windows computer, the dropbox icon appears on the bottom right-hand corner and either when you right/ left click on it, there is a pop-up box appearing. 

 

There, once you click on the application on your system tray, the gear icon is on the top-right hand corner, as per the image below:

 

gear icon windows.PNG

 

Can you locate it there? 

 

Please let me know in your reply!

 

Kind regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Missing Gear icon on desktop dropbox application

dpellett
Helpful | Level 5

JaneA You are the best!  I cannot believe it was that simple.  I wa just looking at the pinned icon on the taskbar instead of over to the far right.  i found it and it works!  thanks so much for helping this newbie!  Donna

Re: Missing Gear icon on desktop dropbox application

Jane
Dropboxer

Hey Donna!

 

So glad to hear, welcome onboard indeed, hope you enjoy the service as much as we do!

 

If you have any other Dropbox questions, just keep in mind that you can reach out to us here at any time. 

 

Kind regards, 

Jane

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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