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Can't add Dropbox as place on Office 365 for Android

Re: Can’t link Excel and Dropbox on iPad Air 4

anthuan
Helpful | Level 7
Hello, you can keep posted here in this topic about this bug:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Mobile-app-Excel-integration-with-Drop...

and here to see the fixing status by Dropbox team:

https://status.dropbox.com/

Re: Error 400 on signing on Iphone

Jay
Dropboxer
Thanks for the info, this is related to a recent issue that Dropbox is investigating. 

We appreciate your patience while the team look into this.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: iPad/Excel integration with Dropbox

Midsister
Helpful | Level 5

I am having the same issue on recently purchased iPad Pro. Cannot integrate Dropbox with either word or excel. Still works on phone. 
I have updated, deleted and re-installed all apps numerous times. 

Re: Can’t link Excel and Dropbox on iPad Air 4

Ari
Explorer | Level 3
Hello I have the same problem, and i can not resolve this situation!

Unable to open office documents by MS Office

Andriyanov
Explorer | Level 4
In attempt to open a file for example, .XLSX, from Android app, Excel return error message. I mean, that's a problem with integration service. Reinstallation of Dropbox app and Office, Excel, Word didn't help. Help me, please!
On the desktop all is ok.

Re: Unable to open office documents by MS Office

anthuan
Helpful | Level 7

Hello, you can keep posted here in this topic about this bug:

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Mobile-app-Excel-integration-with-Drop...

and here to see the fixing status by Dropbox team:

https://status.dropbox.com/

Can't add Dropbox as place on Office 365 for Android

danny_jct
Explorer | Level 4

Hey all!

 

I just got a Samsung Galaxy Tab S7+ and have been trying to link my Dropbox account with Office365. However, when attempting to add it as a 'place', I keep getting an error saying "Can't complete task...Office encountered a problem."

 

Step-by-step process:

1. Open Microsoft Office 365 app (android)

2. Tap profile picture on top-left side, and open Settings

3. Tap "Default storage location"

4. Tap "Add place (Connect to cloud storage)"

5. Tap "Dropbox" from the 'Add a place' menu

6. Press "Allow" when asked to provide file/folder access

7. App loads a little, then error message appears

 

I've attached screenshots below, corresponding to steps 5 to 7:

screen1.jpgscreen2.jpgscreen3.jpg

 

Steps attempted to date:

- Clearing cache on both apps (Dropbox and Office365)

- Clearing data on both apps (Dropbox and Office 365)

- Uninstalling and re-installing both apps (Dropbox and Office 365)

- Restarting tablet

 

The same problem occurs with the individual Office mobile apps themselves (Word, Excel, Powerpoint, etc.) Just wondering if anyone could provide any assistance!

Re: Can't add Dropbox as place on Office 365 for Android

Hannah
Dropboxer
Hey @danny_jct, thanks for joining us on the Dropbox Community!

I appreciate the detailed description of the issue and the steps you followed so far. 

At the moment, there's an issue with the Microsoft Office integration and our mobile app.

You can keep an eye on the status page for more updates.

Let me know if you have any questions!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Can't add Dropbox as place on Office 365 for Android

danny_jct
Explorer | Level 4
Ah-- didn't know the status page existed (also probably wasn't searching the right things on my end)! Thanks for the quick reply and have a great day!

Experiencing problems with excel on a new Android phone

Franzigno
New member | Level 2

Hi everyone,

I bought a new phone (Xiaomi mi 11 lite); after installing my previous apps, I tried to open an excel file from dropbox with the excel app and after giving the permission, I wasn't able to open the file. I'm able to see the preview, but I cannot work on it (I cannot even see it in the excel enviroment). 
I tried to change some settings both on Dropbox and Excel, giving almost every permission but I'm still eperiencing this issue.

Does anyone have a suggestion? Thanks

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