Hey there @katyq, I'm sorry to hear that you're having trouble with this!
So we can double check which Dropbox folder is actually syncing, can you please:
From here you should be able to see the current location of the Dropbox folder, do you see this pointing to the C drive or D drive?
Also, from what you mentioned, it may be that the files moved to the D drive were smart synced and set as "online only" which reduces the space they take on the hard drive. Perhaps this is why they are showing as not taking space on the D drive, and they may be locally synced on the C drive so the files are taking space.
Let me know what you find and we'll go from there - thanks!
Referring back to my post on here in September.....what I feared might happen HAS happened. A recent Windows update caused my PC to restart. I didn't notice immediately, but that restart caused the syncing Dropbox folder to be (once again) set up on the C Drive, not the D Drive which is the location to which I'd moved it (there isn't enough space on my C Drive for all my files). I now have 2 Dropbox folders on my PC - one syncing and in the wrong place, and one in the correct place but not syncing.
Because I didn't notice this for a couple of days, some of the D Drive files I've edited in the meantime are now different from the (same) files on the syncing C Drive. I'll have to go through as many of the edited (D) files as I can remember and repeat the edits on the C Drive clones.
This internal Dropbox insistence on setting itself up on the C Drive is a major problem and seems to me to also be a major design fault in your software. If you cannot fix this, I'm going to remove Dropbox from my PC and business and you will lose me as a customer.
Hi @Paulo53, thanks for updating us here!
Would you mind just letting me know which version of the desktop app you currently have installed? Are you possibly on a beta version of the app, denoted with xx.3.xxx?
Keep me posted!
That's perfect @Paulo53, thanks for that!
Would you mind if I reached out to the email address associated with your Community profile? Through our Support channel I'll be able to have a look into some device specific info which would be helpful for the issue that you're having.
Let me know - cheers!
I've reached out to your email @Paulo53, please just check your inbox when you have a moment and we'll take it from there.
Help please... trying to move from Dropbox(Personal) C: to D: (SSD to HDD). Windows 10
Follow instructions - answer question "Do you want to move?" with "Yes" , Dropbox Preferences (Not Responding). Blue spinning circle if mouse pointer hovers over Dropbox Preferences. No indication of HDD spinning , read/write going on.
Did this last night, waited all night, in morning checked D: and no files had moved.
Trying again this morning. Same behavior so far.... NOT RESPONDING, 10 minutes
Looked at Task Manager showing CPU & Disk activity. Memory static . Network very occassional. So maybe it is doing something....
C: Is 1 TB SSD, D: is 1 TB HDD.
Update - File Folder structure has been created on D: but files are empty. Dropbox activity continues on Task Manager
NOT RESPONDING is not a message that inspires confidence for a first time Dropbox "drive mover" but perhaps this is normal for 1/3 TB of files.
2nd Update - Apparent success. Assume now that the lenghty NOT RESPONDING message on the Dropbox Preferences popup was simply the 385 GB of files moving. A progress bar feature would have reassured this user. Appears Files have moved from C: to D: Appears to be writing new files to D:
Thanks for joining us here @bob47!
I'm glad to hear that the move was successful after all.
I appreciate your feedback on the process too, perhaps you can share your suggestion in our dedicated area of the Community here too if you'd like.
If you need anything else, please don't hesitate to get back to me here.
Have a great week ahead!
I have had to do this procedure twice in the last month, i.e. reinstalling dropbox and making suring the d drive was indicated in order to preserve original settings and not have c drive storage option. It is tedious and should be unnecessary.
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