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Re: Multiple Members with Multiple Mac Users

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Re: Multiple Members with Multiple Mac Users

Super User
Super User

GFP

Desktop Client is an app that runs in the background which syncs anything put in a literal folder on your PC/Mac.  But you only can have ONE account linked not two or Three.  The only way is what I think you have been doing is thru the browser or what we call the Web interface, where you can log into any account that you have login info on and log out and go to the next.  I think we are confused about what the Desktop Client is.  Does this make sense?

also to make it clear, one account per user.  If you are referring to two or more different user logins into your computer then it should work with one per user but only if you have multiple user accounts/desktop etc


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Multiple Members with Multiple Mac Users

Helpful | Level 6

Chris_J,  

This is a Mac-specific issue.  How familiar are you with Macs and User accounts?  

I installed the DB app, ran it on Mac User account 1 linking it to DB business account Member account 1.  That member account has it own unique email address log on and password.  I then switched to Mac User account 2.  I ran the DB app, and linked it to DB busines account Member 2, which also has a different email address log on and a different password.  It worked fine all day...as long as I stay logged in to both Mac User accounts.  

Things go sideways when I log out of then back into one of the Mac User accounts.  I get the "Can't Start Dropbox" message.  

Why is it that it works when initially set up, but then craps out when logging out of and back into Mac User accounts and/or when shutting down the Mac entirely then restarting?  

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Re: Multiple Members with Multiple Mac Users

Helpful | Level 6

Chris_J,

I appreciate the tip, but until I understand what the underlying issue is, I'm hesitant to try your fix.  Thanks, though.  

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Re: Multiple Members with Multiple Mac Users

Super User
Super User

Thanks rbsalz

thanks for the details that you have given.  It wasn't clear before that one has their own desktop login.  Most people I deal with here at the forums, think multiple users means more than one user using the same desktop, email, etc.  So I wasn't sure.  I see clearly that you and others are having real problems.  I do deal with Macs, I use one at work and I am using one at home.

But even then, I haven't got a clue why you are having this issue.  I suggest emailing them about it by going here: https://www.dropbox.com/support/email/dropbox_app/submit

and good luck and sorry I couldn't help you


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Multiple Members with Multiple Mac Users

Helpful | Level 6

Chris_J,  

No worries.  Thanks for the thoughts.  

I already had a lengthy conversation with a DB tech person who has esclated the issue.  I just thought I'd try the forum while I was waiting for a response.  

Thanks again.  

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Re: Multiple Members with Multiple Mac Users

Super User
Super User

it would be very helpful, if you are able to get it fixed, to list what helped on this thread so others who have the same issue can get the solution.  Thanks


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Multiple Members with Multiple Mac Users

Dropboxer
Dropboxer

Hello people, sorry for the slightly delayed response. 

@rbsalz: Thanks for the efforts so far and providing a detailed report. I've found your ticket on our system and passed your comments there to keep all the relevant info under the same email chain. You should be hearing from our higher level technician soon!

@GFP: I've just reached out via your Dropbox email address with some questions for you so we can have a more in-depth look into this with all of our tools at our disposal. Take a look at your inbox (ticket ID: 9151411) and we'll take it from there. 

@Chris_J: Thanks for trying to assist on this one - much appreciated. 

Have a lovely weekend!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Multiple Members with Multiple Mac Users

New member | Level 2
New member | Level 2

hello, I have same issue. 2 user accounts and when I try to launch on the second one I have same error message : 

"Couldn't start Dropbox.  This is usually because of a permissions error.  Storing your home folder on a network share can also cause an error."

Should I open a case too ? I already tried to uninstall, reinstall etc etc.

Thank you

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Re: Multiple Members with Multiple Mac Users

Super User
Super User

Hello razorback

Thanks for reaching out here.  Try to look at this article https://help.dropbox.com/syncing-uploads/stuck-syncing especially note where it says permissions errors,  Click on the OS that you are using, then follow the suggestion.  Also look under Permissions denied Section

Good luck

 

 


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Multiple Members with Multiple Mac Users

Helpful | Level 6

All, 

I believe my issue has been resolved.  I heard from Isaac from Dropbox support:

"The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.

If you would like, you can download this version of the Dropbox desktop application from the following link:

https://www.dropbox.com/downloading?build=71.3.105&plat=mac&type=full

If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward."

I installed this version and set everything up again.  I've been using it sparingly for the last few days and have not had any issues.  

Good Luck.  

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