My Dropbox app doesn't work anymore on my Mac after changing my account's ID

[yetAnotherStef]

Hi all, had some account user identity issues that I just got fixed at the mac store and now my dropbox isn't working. Getting a permissions error (not surprising, but don't know how to fix) I uninstalled the app, redownloaded/reinstalled it, no dice. I'm using a macbookpro mid-2015, mojave, and here is the actual dropbox error I got:

bn.BUILD_KEY: Dropbox
bn.VERSION: 95.4.441
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 5cd5bb92-776e-56d5-89d3-d2b5507d43fc
pid: 1448
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='steflenk', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stefanie Lenk', pw_dir='/Users/steflenk', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='steflenk', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stefanie Lenk', pw_dir='/Users/steflenk', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/steflenk'
appdata: '/Users/mac/.dropbox/instance1'
real_path='/Users/mac/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/mac/Dropbox'
real_path='/Users/mac/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wv/4ccqkz9n3s7b1n_z42jsbwp40000gn/T'
real_path='/private/var/folders/wv/4ccqkz9n3s7b1n_z42jsbwp40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1314, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mac'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 8158, in main_startup
File "dropbox/client/main.pyc", line 3291, in run
File "dropbox/client/main.pyc", line 1762, in startup_low
File "dropbox/client/main.pyc", line 1341, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mac'

thanks in advance for any help!

[Lusil]

Hello @yetAnotherStef, thanks for reaching out to us. 

As a first step, have a look at this article and follow the steps proposed.  

Let me know how it goes. Cheers!

[ichii]

I changed my user folder name of my account on Mac, then realized that Dropbox does not change the path of folder simultaneously.  As a result, the app cannot launch up because it failed to find the old folder path which does not exist anymore. I stuck here since I could not launch up the app to change the settings of sync folder path, also tried to delete the app and reinstall but still doesn't work.

It seems there is a file saving user info including folder path somewhere, apparently not in the app folder as it didn't reset when I reinstall it. 

Please does anyone have a similar problem before and how to solve the issue?

Here I attached the error log, the real path is not found because I change the user folder from "Jerry 1" to "Jerry". 

bn.BUILD_KEY: Dropbox
bn.VERSION: 96.4.172
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: f72461a4-5af0-5227-ab18-2ced1bc55a5a
pid: 4131
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Jerry', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jerry', pw_dir='/Users/Jerry', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Jerry', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jerry', pw_dir='/Users/Jerry', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Jerry', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Jerry', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/Jerry'
appdata: '/Users/Jerry 1/.dropbox/instance1'
real_path='/Users/Jerry 1/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/Jerry 1/Dropbox'
real_path='/Users/Jerry 1/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/4c/pbdst7914wd1kwrf2dznrsv40000gn/T'
real_path='/private/var/folders/4c/pbdst7914wd1kwrf2dznrsv40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1310, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Jerry 1'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 8145, in main_startup
File "dropbox/client/main.pyc", line 3287, in run
File "dropbox/client/main.pyc", line 1758, in startup_low
File "dropbox/client/main.pyc", line 1337, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Jerry 1'

[Rich]

You need to do a complete reinstall. Follow Stefanie's post in the following thread.

• https://www.dropboxforum.com/t5/Dropbox-installs-integrations/changed-home-folder-name-now-db-will-n...

[yetAnotherStef]

thanks @Lusil, no, I ended up ininstalling and reinstalling Dropbox, but thanks! stef