cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Dropbox app doesn't work anymore on my Mac after changing my account's ID

My Dropbox app doesn't work anymore on my Mac after changing my account's ID

yetAnotherStef
New member | Level 2

Hi all, had some account user identity issues that I just got fixed at the mac store and now my dropbox isn't working. Getting a permissions error (not surprising, but don't know how to fix) I uninstalled the app, redownloaded/reinstalled it, no dice. I'm using a macbookpro mid-2015, mojave, and here is the actual dropbox error I got:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 95.4.441
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 5cd5bb92-776e-56d5-89d3-d2b5507d43fc
pid: 1448
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='steflenk', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stefanie Lenk', pw_dir='/Users/steflenk', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='steflenk', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stefanie Lenk', pw_dir='/Users/steflenk', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/steflenk'
appdata: '/Users/mac/.dropbox/instance1'
real_path='/Users/mac/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/mac/Dropbox'
real_path='/Users/mac/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wv/4ccqkz9n3s7b1n_z42jsbwp40000gn/T'
real_path='/private/var/folders/wv/4ccqkz9n3s7b1n_z42jsbwp40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1314, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mac'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 8158, in main_startup
File "dropbox/client/main.pyc", line 3291, in run
File "dropbox/client/main.pyc", line 1762, in startup_low
File "dropbox/client/main.pyc", line 1341, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/mac'

 

 

 

thanks in advance for any help!

4 Replies 4

Re: My Dropbox app doesn't work anymore on my Mac after changing my account's ID

Lusil
Dropboxer

Hello @yetAnotherStef, thanks for reaching out to us. 

 

As a first step, have a look at this article and follow the steps proposed.  

 

Let me know how it goes. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Cannot locate the path when change user folder name on Mac

ichii
New member | Level 2

I changed my user folder name of my account on Mac, then realized that Dropbox does not change the path of folder simultaneously.  As a result, the app cannot launch up because it failed to find the old folder path which does not exist anymore. I stuck here since I could not launch up the app to change the settings of sync folder path, also tried to delete the app and reinstall but still doesn't work.

 

It seems there is a file saving user info including folder path somewhere, apparently not in the app folder as it didn't reset when I reinstall it. 

 

Please does anyone have a similar problem before and how to solve the issue?

 

Here I attached the error log, the real path is not found because I change the user folder from "Jerry 1" to "Jerry". 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 96.4.172
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: f72461a4-5af0-5227-ab18-2ced1bc55a5a
pid: 4131
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Jerry', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jerry', pw_dir='/Users/Jerry', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Jerry', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jerry', pw_dir='/Users/Jerry', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Jerry', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Jerry', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/Jerry'
appdata: '/Users/Jerry 1/.dropbox/instance1'
real_path='/Users/Jerry 1/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/Jerry 1/Dropbox'
real_path='/Users/Jerry 1/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/4c/pbdst7914wd1kwrf2dznrsv40000gn/T'
real_path='/private/var/folders/4c/pbdst7914wd1kwrf2dznrsv40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1310, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Jerry 1'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 8145, in main_startup
File "dropbox/client/main.pyc", line 3287, in run
File "dropbox/client/main.pyc", line 1758, in startup_low
File "dropbox/client/main.pyc", line 1337, in safe_makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 211, in makedirs
File "os.pyc", line 221, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/Jerry 1'

Re: Cannot locate the path when change user folder name on Mac

Rich
Super User II

You need to do a complete reinstall. Follow Stefanie's post in the following thread.

 

Re: My Dropbox app doesn't work anymore on my Mac after changing my account's ID

yetAnotherStef
New member | Level 2

thanks @Lusil, no, I ended up ininstalling and reinstalling Dropbox, but thanks! stef

Who's talking

Top contributors to this post

  • User avatar
    yetAnotherStef New member | Level 2
  • User avatar
    Rich Super User II
  • User avatar
    ichii New member | Level 2
  • User avatar
    Lusil Dropboxer
What do Dropbox user levels mean?
Need more support?