When I open DropBox.com beeing signed in, I get information that 85,75 GB of 1,01 TB space is used. However, when I open the DropBox folder on my computer (Windows 10 Explorer) the size
of the folder is 11.7 GB. Weird to me because I have many subfolders in DrB-folder and biggest of them is just that 11,7 GB and the second biggest is 8,98 GB and others are smaller but make together in total about just that 85,75 GB perhaps. ( I can see the size of every singel subfolder).
So Im wondering why cannot see the total size of DropBox folder.
Hello @Teuvo G., Do you mean windows explorer shows the subfolder sizes as 11.7GB, 8.98GB, and so on, while the parent folder is 11.7GB? Then I imagine something is wrong with Widows explorer. Note that it might take some time to accurately calculate the folder size especially if you have huge number of files inside. By the way, do you have Selective sync or Smart sync enabled for the Dropbox app?
As a first step, assuming that your desktop app is showing that it’s up to date with its syncing(by clicking on the Dropbox icon), could you please check if there are any incompatible characters by running a bad file check?
If you do find any, generally, you should be able to resolve the incompatibility by simply renaming the file and omitting the illegal characters.
If you don’t find any, a reboot of your device may resolve this.
If all this comes to a dead end, I’d kindly recommend moving this discussion to email for further investigation. If you’d like, I can contact you directly to your email address that’s associated with your Forum profile.
Let me know of any updates and, in any case, how you’d like to proceed!
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