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My Dropbox freeze and shuts down my laptop

My Dropbox freeze and shuts down my laptop

Fernandonomo
New member | Level 2

Hi recently I just bought an Asus tuf gaming laptop and every time I try to access Dropbox webpage it doesn't last 5 min until my laptop freeze out completely and then suddenly makes my screen go on "blue screen' with the sad face. I try using other browsers etc but nothing seems to work. To make myself clear it's the only issue that my laptop presents

1 Reply 1

Re: My Dropbox freeze and shuts down my laptop

Jay
Dropboxer
Hi @Fernandonomo, thanks for joining the Community!

Is this issue only occurring when the Dropbox site is open?

Does it matter if the site is open on another tab, or is the site in the foreground?

Have you updated your browsers and OS to the latest version to ensure there isn't any issues there?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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