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My Dropbox icon is still grey and can't access my account. How can I fix this?

My Dropbox icon is still grey and can't access my account. How can I fix this?

cwillett
New member | Level 2

I have successfully re-set my password on my NEW laptop and have been able to view the items I had saved on my OLD laptop.  However, the Dropbox icon at the top of my screen is still "GREYED OUT"...so I cannot access Dropbox from my new computer.  How to I activate that icon?

2 Replies 2

Re: How to get all the files and folders of a business account ?

Greg-DB
Dropboxer

@cwillett Your question doesn't seem to be related to this thread. Please contact support here: https://www.dropbox.com/support 

Re: My Dropbox icon is still grey and can't access my account. How can I fix this?

Lusil
Dropboxer

Hey there @cwillett

I moved your post from this thread as your concern is different than the one being reported and to ensure troubleshooting for you. 

Having said that, in order to have a better understanding of what you're seeing, could you please clarify for me if you were able to sign in to your Dropbox account via the desktop app?

Could you also send me a screenshot (without any personal info) of any error messages, along with what you see when you hover over the Dropbox icon that's next to your computer's clock?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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