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My account is full and the cache is empty. What can I do?

New member | Level 2
New member | Level 2

Hi everyone! My dropbox account is amost full but my cache file is always empty, no matter how many files I erase. Thoughts?  I use Mac btw. Thanks a lot!

1 Accepted Solution

Accepted Solutions
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Re: Cant erase my cache

Dropboxer
Dropboxer

Hey there @AlliPalma  - how are you today? 

At first, kindly note that clearing your cache won't free up space on your account if your files (along with the shared ones) have put your account over its available quota. 

To confirm this, you can view your current quota usage on the following page:

https://www.dropbox.com/account/plan

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. 

To get your account under quota you can do any of the following:

  1. Upgrade your account through www.dropbox.com/plans.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

In any case, keep me posted on your progress!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: Cant erase my cache

Dropboxer
Dropboxer

Hey there @AlliPalma  - how are you today? 

At first, kindly note that clearing your cache won't free up space on your account if your files (along with the shared ones) have put your account over its available quota. 

To confirm this, you can view your current quota usage on the following page:

https://www.dropbox.com/account/plan

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. 

To get your account under quota you can do any of the following:

  1. Upgrade your account through www.dropbox.com/plans.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

In any case, keep me posted on your progress!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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