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My computer is freezing when making changes within the Dropbox folder, any ideas?

New member | Level 2
New member | Level 2

Hi,

Since I moved to paid Dropbox the performance of my Notebook have degrated a lot.

When Creating a new Folder or file, as well as just attempting to rename a file, the system freeze for 10 to 20 seconds. I have a second PC synched and I get the ping that the new folder was created in half of that time, but I still don't see the new folder created for 10+ sec.

I have 200GB out of 2TB in dropbox and the problem is on both Notebook I have. On one I am using Selective Sync and the other Notebook I am synching all folders except a couple.

I am using Windows 10, on a Lenovo Thinkpad with a i7 8th gen with 16GB RAM , so even if Dropbox is consuming a lot of RAM I was assuming the large RAM consumption is not a problem.

Yet, I cannot stand the system soo slow and continuew freezing everytime I create or rename a file or folder.

Did you see a similar problem? Any suggestion on how to resolve, please?

I like the Dropbox functionality and would like keeping using it but I cannot work with such stops on my working so frequent and impacting productivity.

Thanks for your attention.

Best regards,

Peppe

 

3 Replies 3
Highlighted

Re: Disk Performance Issue

Dropboxer
Dropboxer

Hey @PeppeVaro, I hope you're well today!

So I can get a better idea of your current set up, can you let me know the following:

  • Which version of the desktop app do you have installed?
  • Can you check for symlinks within the Dropbox folder with the steps in point 7 here?
  • Is there any change if you temporarily disable any antivirus software running?

Let me know what you find and we'll go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Disk Performance Issue

New member | Level 2
New member | Level 2

Hi,

I am using Dropbox 87.4.138 (up to date)

I checked Symlinks and I have only the one of the folders that are SmartSync, plus some files in the .dropbox.cache folder.

Antivirus disables doesn't change performances.

Thanks for your attention

Peppe

 

Highlighted

Re: Disk Performance Issue

Dropboxer
Dropboxer

Thanks for getting back to me here @PeppeVaro!

Could you try temporarily closing the desktop app on your computer and try taking the same actions again to see if the system still freezes? You can close the app by:

  1. Clicking the Dropbox icon in your system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Quit Dropbox".

Do you have the same issue if you make a change within another location outside of your Dropbox folder?

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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