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My computer was upgraded and all the Word Files Disappeared

My computer was upgraded and all the Word Files Disappeared

Brenda U.
New member | Level 1

All that is left in the folders are the pdf versions of the files.  I need the original  documents. HELP!

8 Replies 8

Re: My computer was upgraded and all the Word Files Disappeared

Rich
Super User II

Re: My computer was upgraded and all the Word Files Disappeared

Brenda U.
New member | Level 1

I did.  They are of no use.  I  need to call someone but am not able to find a phone number. 

Re: My computer was upgraded and all the Word Files Disappeared

Rich
Super User II

Phone support is only available to Dropbox for Business customers. All others use the ticket system, or you can ask questions here and we'll try to help.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Re: My computer was upgraded and all the Word Files Disappeared

Brenda U.
New member | Level 1

 I AM A BUSINESS CUSTOMER

Re: My computer was upgraded and all the Word Files Disappeared

Rick M.
Experienced Collaborator | Level 13

Pro accounts are not the same as "Dropbox For Business". If you have the latter (DfB) call the number your administrator has and have the PIN ready.

 

Re: My computer was upgraded and all the Word Files Disappeared

DaveC2
New member | Level 1

I suspect you dont have word installed.

 

Re: My computer was upgraded and all the Word Files Disappeared

Brenda U.
New member | Level 1

word is installed. 

Re: My computer was upgraded and all the Word Files Disappeared

Rich
Super User II

 I AM A BUSINESS CUSTOMER

Then your team admin will have access to phone support in their admin console. Have them contact Support.

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Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Brenda U. New member | Level 1
  • User avatar
    DaveC2 New member | Level 1
  • User avatar
    Rick M. Experienced Collaborator | Level 13
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