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My desktop app is doing an exception update

New member | Level 2
New member | Level 2

It's been 3 days that dropbox is doing an exceptional update.
My pc has slowed down a lot since this problem
My version is 84.3.155
Does anyone have the same problem?
Thank you...

7 Replies 7
Highlighted

Re: Exceptional update

Dropboxer
Dropboxer

Hey there @Castor69, welcome to the Dropbox Community!

As a first step, could you please clarify what you mean when you mention that:


@Castor69 wrote:

dropbox is doing an exceptional update.


Any screenshots would also be very helpful. Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Exceptional update

New member | Level 2
New member | Level 2

Hello,

First, thank you for answering me...

Screenshots are in french but easy to translate

As you can see, all my folders are being synchronized...

Screenshot Dropbox 2.jpg

 

Screenshot Dropbox.jpg

Highlighted

Re: Exceptional update

Dropboxer
Dropboxer

It's a chance to practise my French, @Castor69

I've sent you a ticket to the email address connected to your Community profile so that we can have a better look into this. 

When you have the chance, please check your inbox and we'll take it from there. Merci!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Exceptional update

New member | Level 2
New member | Level 2

Hi! I have the exact message since today... "Exceptional update in progress..."

Whats up?

Highlighted

Re: Exceptional update

Dropboxer
Dropboxer

Hey @BenNorth, thanks for nudging us here. 

It sounds like the desktop app is just doing a few updates and notifying you about it. 

If you come across any issues, don't hesitate to get back to us and we'd be more than happy to help look into it. 

Cheers! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Exceptional update

New member | Level 2
New member | Level 2

It's over, it took around 5 hours to complete.... I have no idea what happend. Seems like all my files has been "verified" or something.

Highlighted

Re: Exceptional update

Dropboxer
Dropboxer

They were most likely syncing but it sounds now like everything is running as it should. 

Give us a shout if you have any other questions and, in the meantime, have a lovely week ahead! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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