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My desktop app is showing "Smart Sync is experiencing an issue".

My desktop app is showing "Smart Sync is experiencing an issue".

Debby M.
Collaborator | Level 10
‎02-10-2020 12:31 AM

There is something definitely wwrong with Smart Sync. Ihave the latest version etc. etc. Nothing has changed on my machine but I have a message this morning that Smart Sync has an issue.

Already this morning (before 8.00 am) I have 2 clients emailing me that they can't see files I've worked on Friday.

What is happening please? What have you changed ast Dropbox because I know I haven't done anything different over the weekend.

 

 

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Re: Files Change to older version

Daphne
Dropboxer
‎02-10-2020 03:56 AM

Hey @Debby M., I'm sorry to hear you're having issues with the desktop app!

Can you check out the steps listed here to see if any of those help with the issue that you're having?

If not, then please let me know which version of the desktop app you have installed as well as the OS version your device is running.

Let me know - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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