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I also am having a forever indexing issue. Consistently burning about 30% of CPU.
Stuck indexing 1, occasionally 2 files.
Some advice please!
Hey @lawtj,
Thanks for getting back to me!
Just to clarify, can you let me know which version of the desktop app you're running? If you have a beta version (denoted xx.3.xxx ) then I would recommend downgrading to the latest stable version by:
Can you also let me know which version of the OS you're computer is running?
Let me know what you find and we'll go from there - Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @lawtj,
Can you let me know if you see any errors in the sync status of the desktop app when you click the Dropbox icon in your system tray? If the app is stuck on a specific file, it should also show the specific file name too, do you see this?
Otherwise, when you click the Dropbox icon, click the profile pic/initials icon in the top right of the window and choose "View sync issues" from the menu and see if anything shows up there.
Let me know what you find - Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Daphne, took me a while to reinstall again and see if it helped. No luck. To answer your questions:
1. No errors on sync status. Now it is continuously 'syncing' between 1 and 2 files, forever. I can't tell which file it is.
2. When I click "view sync issues", I get a blank window. No text or buttons. Seems like a problem??
Thank you
Hey @lawtj,
Thanks for getting back to me!
Just to clarify, can you let me know which version of the desktop app you're running? If you have a beta version (denoted xx.3.xxx ) then I would recommend downgrading to the latest stable version by:
Can you also let me know which version of the OS you're computer is running?
Let me know what you find and we'll go from there - Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
It's been about a week since I downgraded to the stable version... I'm going to tentatively say this has fixed the issue.
Thanks!
Hey @lawtj, sorry for the tardy reply here!
I'm glad to hear that everything seems to be working well. Feel free to give me a nudge here if you have any other questions/issues with this.
Thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
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