Hey people - sorry to butt in here (and I know it may sound far fetched) but do any of you have an app called 'Boxifier' installed on the affected devices?
I'm only asking as we had similar reports about this in the past from people running this application (i.e. Boxifier).
In case you have this application installed please navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change.
Then, restart your computer and try replicating the issue again. If the issue persists, or you never had "Boxifier" installed on this computer, please let us know so we can continue the investigation.
Thank you all!
Daphne, as I said in my message I deactivated the firewall (and antivirus goes with it).
I forgot to mention, but also tried to use the offline installer suggested in the FAQ for this problem.
Nothing worked. I have no error message. The installer simply doesn’t run. I’m on Windows 10 Pro.
Hello, have you tried unistalling the one you have, and then download again the app and try to install it?
I would suggest you run advanced system care or any other thing that cleans your PC, because sometimes its residual files that wont let you do that.
also before running the installation click with your right mouse and execute as administrator!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.