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My desktop app won't sync and then it crashes?

My desktop app won't sync and then it crashes?

Abernathy42
Helpful | Level 6

My dropbox is stuck in a mode of syncing and Indexing. I let it run for a while but then the dropbox icon closes. When it finally opens I'm back to where I was before the crash. Not sure what to do. Can't use a lot of my files and the constant syncing is destroying my battery. Using the most recent dropbox on Mac. I have removed from my dock and computer. I have reinstalled and it's still doing the same thing. 

1 Accepted Solution

Accepted Solutions

Re: My desktop app won't sync and then it crashes?

Abernathy42
Helpful | Level 6

Looks like it's up and running now. Thanks for the help.

 

Chris 

View solution in original post

9 Replies 9

Re: My desktop app won't sync and then it crashes?

Lusil
Dropboxer

Hi there @Abernathy42,

Thanks for giving a reinstall a try - definitely helps in taking that troubleshooting step out of the equation. 

Could you also check if you have any third party app that could be hindering the syncing/startup process of the desktop app, like a security program or an antivirus? Additionally, could you ensure that you have configured your firewall to work with Dropbox?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: My desktop app won't sync and then it crashes?

Abernathy42
Helpful | Level 6

Thanks for getting back to me. My firewall is listed as off. Says all incoming connections to this computer are allowed. 

Would CleanMyMac stall this? It looks like that is the only item I see that could be an antivirus. 

Re: My desktop app won't sync and then it crashes?

Lusil
Dropboxer

Although I can't say for certain, can you give it a try and temporarily close/disable it? 

Let me know of any updates, @Abernathy42!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: My desktop app won't sync and then it crashes?

Abernathy42
Helpful | Level 6

Looks like it's up and running now. Thanks for the help.

 

Chris 

View solution in original post

Re: My desktop app won't sync and then it crashes?

Lusil
Dropboxer

Thanks for keeping me in the loop, @Abernathy42! Glad to hear that all works as it should. 

If you have any other questions in the future or you need further assistance, please don't hesitate to give us a nudge. 

In the meantime, have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: My desktop app won't sync and then it crashes?

drkimball
Helpful | Level 7

same issue

Re: My desktop app won't sync and then it crashes?

Lusil
Dropboxer

Hey @drkimball, thanks for nudging us on this thread. 

 

At first, have you tried a simple reinstall of the desktop app? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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crashes

drkimball
Helpful | Level 7

@Lusil of course i have tried a simple reinstall.  I've tried advanced reinstall, simple reinstall, bought a brand new $4000 computer with absurd processing speed, memory, and storage and started from scratch.  I've toyed with all the possible configurations, worked step-by-step through the issue 2 separate times over the past 3 years with dropbox support... etc. etc. etc.  

Re: crashes

Lusil
Dropboxer

Hey again @drkimball, thanks for letting me know and great work with the troubleshooting!

 

At this point, I'd suggest contacting our team who will be able to look into this a bit more in-depth. 

 

Could you reach out to the via this page and let me know the ticket ID (eg. #1234567)? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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