My file edits are not syncing across my devices

[greengo]

The dropbox-files on my pc are synchronising, but the files on my tablet(android) are not.....Problem ocurred last week, worked 8 years without any problems....

[Lusil]

Hey there @greengo, 

As a first step, could you please ensure that the Dropbox account connected to the mobile app is the same as the website and/or the desktop app? You can check this by checking out the email connected:

• Website - your General tab in your Settings.
• Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
• Mobile app - Account tab (iOS) or Settings (Android).

If you’re using the same account, please let me know any additional info on this so as to have a better understanding of your concern. Thanks!

[greengo]

Hi Lusll,

The account is the same, but if i use my desktop pc eveything works accordingly, the files are changed on my tablet. But not the other way around. So if i change the same file on my tablet and save it, the file isn`t changed at all...

[Lusil]

Thanks for the additional info, @greengo. 

Could you please clarify the steps that you take when you open and edit a file through your mobile device? Are you by any chance downloading it locally? 

[greengo]

How can i see if i`m downloading locally?

[Lusil]

Hey @greengo, my question was more in case you were exporting these files or how you’re accessing them.

For this reason, could you let me know the exact steps you follow to edit these files from your mobile device, and what the file type is? 

Thanks in advance!

[greengo · Accepted solution]

Hi Lusil,

The problem was in the Polaris Office app, not with Dropbox.

I`m sorry i took your time about this. I am now using the excel-app and the problem is over.

Thank you for your help.

[Lusil]

No worries, @greengo! Glad to hear that you were able to find a resolution to your concern in the end. 

If you have any other questions in the future, don’t hesitate to give us a shout and, in the meantime, have a wonderful day ahead!