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Re: My iMac desktop files and folders disappeared

My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

I attempted to sync my iMac with my iPhone so my iPhones pics/files would show up on my iMac desktop. Instead, everything on my iMac desktop was removed and it looks like they're all in dropbox. That's not what i wanted!

I need to get my desktop back and detached from dropbox.

I cannot create any new folders on my desktop either.  What a mess!

9 Replies 9

Re: My iMac desktop files and folders disappeared

Здравко
Super Collaborator | Level 20

Hi @DebraCohenMusic,

Seems, you have unintentionally turned on Dropbox "Computer Backup". To get your desktop back and detached from Dropbox, should turn this feature off. Follow steps noted here. 😉

Hope this helps.

Re: My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

Is there a video tutorial? I cannot understand what to do. I am a musician and have lost ALL of my music desktop files. This really sucks!

Re: My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

I cannot get my files back to my iMac desktop.  I've been told to click the bacckups tab to manage and shut off backup up to dropbox. 

I have NO packup tab in my desktop app for my personal profile.

Somebody please help me.

I am a musician and ALL OF MY MUSIC FILES ARE IN DROPBOX and will not appear on my desktop.

Re: My iMac desktop files and folders disappeared

Jay
Dropboxer
Hi @DebraCohenMusic, are you able to access the preferences in Dropbox desktop application?

You should be able to see the option to disable the computer backup feature from there. 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

There is nothing in PREFERENCES that allows me to disable the backup.

Please help me get my music files back onto my desktop.  I cannot work without them.

https://www.dropbox.com/s/m6d26nsub520c5p/Screen%20Shot%202021-05-19%20at%2011.39.49%20AM.png?dl=0

Re: My iMac desktop files and folders disappeared

Jay
Dropboxer
Did you try clicking the 'Manage backup' option at the top, which is where the computer backup settings are, as per the previous article I posted?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

From my HOME screen in dropbox, the only things at the top are:

General

Plan

Security

Notifications

Connected apps

Default apps

and

Branding

Re: My iMac desktop files and folders disappeared

Lori
Dropboxer

Sorry to jump in here @DebraCohenMusic, and thanks for the details. 

Keep in mind, that it seems like you're using our website online, not the Dropbox desktop application.

You'd need to follow any steps, and actions there. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: My iMac desktop files and folders disappeared

DebraCohenMusic
Explorer | Level 3

Lori,

I am using the app.  I'm not sure why I'm not seeing the options that are being told to me to recover my desktop files?

I am beyond stressed about not being able to get my music files back onto my desktop.  This has been a nightmare for me.

my app view on iMacmy app view on iMac

Need more support?