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When we updated/installed dropbox from dropbox.com, it came up as virus. can you please verify.
we use bit defender for multiple customers and we just started reciving alerts.
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Hey there Tyler ( @TylerR1) - how are you today?
I wanted to add my two cents here and let you know that our desktop app uses the ".dropbox.cache" folder as a staging area to download your files in small chunks. Furthermore, sometimes antivirus programs will pick up these partial files as false positives and continuously quarantine them. The problem with this is that Dropbox keeps downloading the file in an attempt to sync the file down to your device.
I would recommend adding the Dropbox cache folder to an ignore list so that Dropbox can correctly sync that file and/or temporarily disabling your antivirus. When fully synced, you should no longer see these warnings or quarantine messages.
Since I am not sure this is the case here as you said this came up during an install/update process and as I'm looking into this as we speak, could you also let me know what is the antivirus you're running?
Same thing just happened to one of our employee's laptops.
Also using BitDefender enterprise, and tonight it flagged:
as malcious: Gen:Variant.Graftor.116528
And yet it seems that file - and similar-named files - exist in all DropBox installations. The "infected" file size also matches the file size of that file on other machines.
1 of the 65 (ClamAV) scanners on virustotal.com flagged it as malicious.
Most definitely a false positive Kate ( @KateM)!
What does the app state? Is it "Up to date" yet? As mentioned in my previous post, once fully synced, you should no longer see these warnings.
Keep me posted!
Thanks for the report @Computerology - I'm letting our devs know about this and in the meantime, if there's anything else I can do to help, please let me know.
Thanks again for your diligence and have a lovely day ahead!
Hey there @Brad_B - thanks for flagging this!
Glad to hear all's well at your end now and if there's anything I can do to help, please let me know.
Thanks for your diligence and this elaborate report again Brad - have a good one
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