I've been using dropbox on-n-off for some years now.
Now (lockdown!) when it's more critical it just keeps crashing
Tried updating, then uninstall-reinstall. No luck
Android version 5.1.1
Hi there @Rusi, thanks for checking in with us.
At first, just to make sure I have a better understanding of your concern, could you clarify at which point in time does the mobile app crash? Is it when you try to launch the mobile app, or when you do something specific?
Keep me posted, cheers!
Thanks for your swift reply, @Rusi.
Could you try temporarily closing any antivirus and third party apps, like security software, that might be hindering the startup process? Could you also make sure that you have configured your firewall to work with Dropbox?
Let me know how it goes, thanks!
Thanks for trying those out and apologies for the confusion, @Rusi.
Just to make sure that we cover as much initial ground as possible, could you check if you're on a Basic account by going to your Plan tab, and also having a look to see if you have more than three devices linked on your Security tab?
Hmm. Could you also confirm for me the Dropbox mobile app's version that is currently running on your device?
Could you clarify if you're tried the following exact steps:
Please note that, if you're on a Basic account and you have more than three devices currently connected on your account, you'll need to unlink down to at least two devices to proceed with this process.
Let me know how it goes, @Rusi!
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