I started using Smart Sync a few months ago and it has been generally useful, except that sometimes some files seem to randomly revert back to being local. That hasn't been a big deal, since I've just switched them back to online only when I notice. But yesterday it appears that all my files switched to local, and now my computer has spent the last 24 hours trying to sync all the files to my harddrive. Yesterday, even though Dropbox was syncing 10,000+ files, everything I checked indicated it was online only. But today, they now indicate Local (the green check when I right click and choose Smart Sync) but I can't seem to change any of them to online only. When I click on the little grey cloud, it doesn't change anything. Anyone know how I can fix this? I need to work with some of these files, but I can't do anything while Dropbox is syncing all these files! Help!
Firstly I’d like to look into the online only files reverting to being local without being opened. This usually occurs due to another program trying to read the file, such as an antivirus, back up services or any third-party app that monitor files in general. Do you perhaps have any of these running on your device?
Also, were there any changes made to the files that could have caused the files to be recalled locally or even added to your account? You can check your Events page for more info on this.
Moving onto the syncing, could you please let me know the current sync status of the desktop app and send me a screenshot of any errors you see there(excluding any personal info)? If the app is trying to sync files then it wouldn’t be able to change the current state of files(online only/local). The app will need to finish syncing and show it is“up to date” before you will be able to change the state.
My last question would be if you see the sync progressing and the number of files decreasing, or does the sync appear to be stuck?
I suppose I do have an antivirus software running on my computer, so perhaps that is the culprit? Although I don't believe it has done anything different over the last couple days than it usually does. But I will look into that further as the possible reason for the change in status of the files.
I am not sure what kind of changes would have caused the files to revert to local. I looked at the events, and there are certainly many changes to the files (the Dropbox is accessed and used by my whole company, so there are many changes made to files each day), but I don't see any errors or anything that jumps out at me as a reason for this change. Is there anything specific I should be looking for here?
Dropbox is still currently trying to Sync 1578 files. I don't see any recent sync errors (at least not when I go to "View Sync Issues". It does make sense that I can't change the status back to online until everything has finished syncing. The problem is that it has been syncing for over 24 hours now, and isn't getting any closer to being done.
Syncing doesn't seem to be stalled, as the number of files it is syncing keeps changing, but while the number has generally been going down, it sometimes jumps quite dramatically (for instance, it was at 680, then jumped back to 1500). I suppose some of this could be the addition/changes to files by colleagues, but I don't anticipate that many files would be changed at any given time. So while something is happening (it isn't frozen) it doesn't seem to be able to complete the sync.
Hey again @CDLP, thanks for providing that info for me!
When you left the device to sync overnight, was the computer turned on and active the entire time or was it“sleeping” or locked? This could be a reason for the sync taking a longer time than expected as the app can’t sync unless the device is turned on.
If you are not seeing any errors in the sync status and it appears to be progressing, I’d recommend to leave the device open and connected to the internet to finish the last of the syncing process. One last thing you could try to speed up the syncing would be to check the bandwidth settings of the app. You can do this by:
Click the Dropbox icon in your system tray/menu bar.
Click the gear icon in the top right corner.
Go to the“Bandwidth” tab.
Check if uploading or downloading are limited.
In terms of the number in the sync changing dramatically, it could be due to a folder being renamed or moved which appears in the sync status as many files but it can appear to sync very quick.