NO Permission to sync

[JohnSherry]

I have a new Mac Mini with Catalina and I can't open my Dropbox app.  I can put files into it in my Finder window but they are not shared to my other devices.  The icon in the upper menu of my screen is gray.

I have tried using the solutions suggested.  I have installed the latest version of Dropbox and I tried opening Terminal and pasting the code sudo mv ~/.dropbox ~/.Trash/dropbox.old and entered my admin password and that was supposed to then create a prompt that would allow me to open the Dropbox app in Applications but it would not open.

[Jay]

Hi @JohnSherry, thanks for messaging the Community!

There are a few reasons why the Dropbox desktop application isn't syncing or connecting.

If you're getting an error log, could you try copying and pasting it here so I can assist further?

Keep me posted!

[JohnSherry]

[Jay · Accepted solution]

Could you try the steps in this article to see if they help this the permissions issue?

[JohnSherry]

Well Jay,

Just another crazy day in computer life.  I started the article you referred me too and the instruction was to sign out first.  (I had previously done that and then re-launched but was still getting the No permission to sync message.)  This time however as I clicked on the grayed out icon it gave me the opportunity to sign in.  So that's what I did and then got a message saying that I was signed into too many devices.  It turned out two of them were the same, my new Mac Mini.  I removed one and then, voila, everything is working just like old times!

Thanks for your patience!

[Jay]

Glad to hear that the issue is resolved now, @JohnSherry!

Enjoy your week ahead!