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NO Permission to sync

JohnSherry
Explorer | Level 3

I have a new Mac Mini with Catalina and I can't open my Dropbox app.  I can put files into it in my Finder window but they are not shared to my other devices.  The icon in the upper menu of my screen is gray.

 

I have tried using the solutions suggested.  I have installed the latest version of Dropbox and I tried opening Terminal and pasting the code sudo mv ~/.dropbox ~/.Trash/dropbox.old and entered my admin password and that was supposed to then create a prompt that would allow me to open the Dropbox app in Applications but it would not open.

1 Accepted Solution

Accepted Solutions

Re: NO Permission to sync

Jay
Dropboxer

Could you try the steps in this article to see if they help this the permissions issue?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: NO Permission to sync

Jay
Dropboxer

Hi @JohnSherry, thanks for messaging the Community!

 

There are a few reasons why the Dropbox desktop application isn't syncing or connecting.

 

If you're getting an error log, could you try copying and pasting it here so I can assist further?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: NO Permission to sync

JohnSherry
Explorer | Level 3

 

Screen Shot 2020-07-03 at 1.33.25 PM.png

 

Re: NO Permission to sync

Jay
Dropboxer

Could you try the steps in this article to see if they help this the permissions issue?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: NO Permission to sync

JohnSherry
Explorer | Level 3

Well Jay,

Just another crazy day in computer life.  I started the article you referred me too and the instruction was to sign out first.  (I had previously done that and then re-launched but was still getting the No permission to sync message.)  This time however as I clicked on the grayed out icon it gave me the opportunity to sign in.  So that's what I did and then got a message saying that I was signed into too many devices.  It turned out two of them were the same, my new Mac Mini.  I removed one and then, voila, everything is working just like old times!

 

Thanks for your patience!

Re: NO Permission to sync

Jay
Dropboxer

Glad to hear that the issue is resolved now, @JohnSherry!

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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