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I have a new Mac Mini with Catalina and I can't open my Dropbox app. I can put files into it in my Finder window but they are not shared to my other devices. The icon in the upper menu of my screen is gray.
I have tried using the solutions suggested. I have installed the latest version of Dropbox and I tried opening Terminal and pasting the code sudo mv ~/.dropbox ~/.Trash/dropbox.old and entered my admin password and that was supposed to then create a prompt that would allow me to open the Dropbox app in Applications but it would not open.
Could you try the steps in this article to see if they help this the permissions issue?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @JohnSherry, thanks for messaging the Community!
There are a few reasons why the Dropbox desktop application isn't syncing or connecting.
If you're getting an error log, could you try copying and pasting it here so I can assist further?
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Could you try the steps in this article to see if they help this the permissions issue?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Well Jay,
Just another crazy day in computer life. I started the article you referred me too and the instruction was to sign out first. (I had previously done that and then re-launched but was still getting the No permission to sync message.) This time however as I clicked on the grayed out icon it gave me the opportunity to sign in. So that's what I did and then got a message saying that I was signed into too many devices. It turned out two of them were the same, my new Mac Mini. I removed one and then, voila, everything is working just like old times!
Thanks for your patience!
Glad to hear that the issue is resolved now, @JohnSherry!
Enjoy your week ahead!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
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