We have several elderly users of various skill levels that are having an issue.
They have the desktop app installed on their computers. And when they are going through the files that they share as a group, they open several pdf files and comment on parts of them.
The issue is 1/2 the time they can only see some of the comments. I have traced this down to being an issue of dropbox opening the files in a preview and not adobe 2020. If I manually open the files by clicking on the ... and going open with it works as it should.
How can I change the settings so that when they click on the file it will open instead of preview?
The dropbox windows client. there are 6 users that access these files at any given time A few of them, when they access the files, it works the way that it would be expected they all have Dropbox v119.4.1772 In the client, if they click on the file, it will open up in adobe acrobat 2020. and if you look at the open with properties dialog, it shows this order(adobe acrobat 2020, preview, then edge and chrome at the bottom.
on the other hand, when the other users try to access it, they get it opened up by dropbox.
preview is the only one on the top section a,d acrobat 2020/chrome/edge are at the bottom.