Need help - Dropbox mobile app wont startup

[Jonjaurieg]

Hello, I've scoured the site with something similar to my topic and tried all the responses given but the problem still persist. That or maybe im not good at seaching but im desperate.

Mobile phone is Huawei Mate 10 (4/64 GB) running on Android 10.

Last i accessed (upload and export) was 2 days ago with no problem (ver 196.2.6).

I already uninstalled and reinstalled the app (both from Google Play and third party website to no avail). I've cleared the cache as well as data but still nothing. I also tried installing the previous version 194.2.6 just cause.

I can't provide screenshot because when i clicked on the icon, the usual dropbox startup background pops up but immediately closed with no warning.

Thanks

Side note: I've been using dropbox since 2013 if memory serves and I've yet to encounter this kind of problem.

[Lusil]

Hey @Jonjaurieg, thanks for checking in with us on the Dropbox Community. 

Since you've already done some troubleshooting - great work by the way! - could you also let me know if you've checked that you don't have any pending updates on your mobile's OS? 

Keep me posted!

[Jonjaurieg · Accepted solution]

Thanks for getting back me. I really appreciate that.
My mate 10 is running the latest firmware fyi and there's no pending updates from both system and applications.

The problem is already solved as I've been tinkering it at morning. Turns out that the culprit was my sd card. Not sure if it ran out of writing capacities or faulty perhaps? It's been with me since 2013 so i think i had a good run with it. Luckily i can still access my card but no longer able to write anything new.

Thanks again for replying!

[Lusil]

That's great to hear, @Jonjaurieg - again, awesome work! 

If anything else comes up in the future or you have any other questions for us, you know where to find us. 

In the meantime, I hope you have a wonderful day ahead!