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New computer, getting *Couldn't start Dropbox* error

New computer, getting *Couldn't start Dropbox* error

lilbunnygirl
Helpful | Level 5

Hi, I just got a new iMac and migrated everything from my old one. 

The Dropbox app, instead of coming over with the other things, wanted to be reinstalled. 

Now it won't open, I get the 'couldn't start Dropbox' error. I have tried re-downloading and reinstalling but it does the same thing every time. It's working fine on my old computer and my phone. 

Thank you for any help you can provide!

Here's the error text 

bn.BUILD_KEY: Dropbox
bn.VERSION: 102.4.431
bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
bn.is_frozen: True
machine_id: ab0d9729-caf4-5973-810c-d0e18ac6bddf
pid: 10947
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='bunny', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='*************', pw_dir='/Users/bunny', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='bunny', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='*************', pw_dir='/Users/bunny', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'bunny', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'bunny', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/bunny'
appdata: '/Users/bunny/.dropbox/instance1'
real_path='/Users/bunny/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/bunny/Dropbox'
real_path='/Users/bunny/Dropbox'
mode=0o40707 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/b2/6mhf72cj1x3fq8lhcwfd78ph0000gp/T'
real_path='/private/var/folders/b2/6mhf72cj1x3fq8lhcwfd78ph0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 792, in wrapper
File "dropbox/client/main.pyc", line 6558, in finish_dropbox_boot
File "dropbox/client/main.pyc", line 6013, in _init_components_for_account
File "dropbox/client/main.pyc", line 5964, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 273, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 380, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 250, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 607, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 145, in __init__
File "extensions/nucleus/nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied

1 Accepted Solution

Accepted Solutions

Re: New computer, getting *Couldn't start Dropbox* error

lilbunnygirl
Helpful | Level 5

Well I solved my own problem by running an advanced reinstall

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

I'll leave this here in case it helps anyone else. 

View solution in original post

1 Reply 1

Re: New computer, getting *Couldn't start Dropbox* error

lilbunnygirl
Helpful | Level 5

Well I solved my own problem by running an advanced reinstall

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

I'll leave this here in case it helps anyone else. 

View solution in original post

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