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I have purchased a new laptop, and added my Dropbox to it.
Only picture and PDF files open; all MS Office files refuse to open, UNLESS I open the MS Office application (ie Word, Excel, PowerPoint, etc) first, and browse to the file, then it opens fine.
After reading various posts on your forum, I uninstalled Dropbox, and added it back, but the issue persists.
The error message shows the file path, and then "Unspecified error".
My productivity on my new laptop has taken a massive hit until I can get this resolved; can you help me, please?
Thanks!
StevoAUST
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I have a "Professional" account
I tried the uninstall and reinstall (unlink / relink), to no avail
I do use the selective sync feature, as my Dropbox is huge. However I cannot open locally MS Office sync'd files, UNLESS I open the program first (eg Excel, Word, PowerPoint), browse to the Dropbox folder, and open the file that way.
The files have the grey icon against them, ie
What happens if you move one of the effected files out of Dropbox to your Desktop and you try to open it from there? Do you get the same message?
Interesting!
When I copy the file into My Documents and open it there, they open fine.
Also copying and pasting the file within the same Dropbox folder, that also results in a file I can open!
Do you happen to be renaming the file when you copy and paste it to a shorter name by any chance?
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No, I didn't rename it. File name was longer, as it has "copy" at the end.
Found a solution!
(Maybe a work around...but it works)
Maybe I am using Dropbox wrong?
Solution:
In other words, Dropbox is not automatically downloading the required file, just by trying to open it. This manual work around forces Dropbox to download a local copy, which opens fine.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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