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Re: No Download Option

No Download Option

Holly J.1
New member | Level 2
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Hello, I use to be able to download my folders by right clicking and choosing the download option or choosing the download file option when the folder is open. I no longer am given the option to download. The only options I am getting is to share, open, delete, rename, etc. I prefer to download the folders and not copy or move out of dropbox. Why did it change and what can I do?

13 Replies 13

Jane
Dropbox Staff
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Hey louisw

 

Sorry to hear about the frustration caused, we're here to help you out! 

 

Could you reply here with more details surrounding the case? I'm sure we can work on a fix together. 

 

Otherwise, please feel free to get in touch with our support team, so that we further investigate and assist. 

 

I'd be glad to follow-up on any open tickets if you reply here with your ticket ID. 

 

Warm regards, 
JaneA

 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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marinegeek23
Explorer | Level 4
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This is not helpful. I don't think wanting the option to download is unreasonable. 

I synced my Linux box and it's downloading/syncing now. The problem is that the client has only downloaded half of the folder I need in the last 12 hours and now I can't even just download the folder unless I break they sync on the device. That's positively ridiculous and madenning.

marinegeek23
Explorer | Level 4
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Hey Mr. High and Mighty, get down off your horse. As I just explained in my response to another post, only HALF of the files I NEED have downloaded and now I have to BREAK the SYNC in order to DOWNLOAD the files I NEED (I can over-caps too). 

 

You simply come across as an ass and jagoff by "speaking" that way.

Mark
Super User II
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You can download files that are sync'd you just need to tap on the ... first.

 

See:

 Click here.jpg

 

That is for an Excel spreadsheet which IS downloaded locally. I clicked on the file which opened it in Excel online and then clicked on the ...'s to get that menu. Not very user friendly I agree though.

 

OR

 

If you want to download multiple files click on the tick boxes and then tap 'download' (a word of warning with this one though, if its a file which can be edited online [e.g. Office] you get a different menu and need to follow the above):

 

pic 2.jpg

 
 
[This thread is now closed. If you have a similar or new question, you can ask here]

 


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