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No Smart Sync Option in Preferences

No Smart Sync Option in Preferences

hm54
New member | Level 2

Hi there - 

I am looking at the directions for smart sync here:

https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync

However, when I try to change the default option to smart sync within preferences, all I see is an option for selective sync (picture attached). no smart sync option.png

Further, I do not see smart sync in my context menu. I am running version 74.4.115, and I have the Dropbox Plus. 

Many thanks. 

1 Accepted Solution

Accepted Solutions

Re: No Smart Sync Option in Preferences

Daphne
Dropboxer
Hey there @hm54,
 
It seems like you haven’t enabled smart sync on your account yet. From the desktop app preferences, can you please go to the General tab as shown in your screenshot? Here you should be able to enable smart sync on your account and then adjust the settings in the Sync tab.
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: No Smart Sync Option in Preferences

Daphne
Dropboxer
Hey there @hm54,
 
It seems like you haven’t enabled smart sync on your account yet. From the desktop app preferences, can you please go to the General tab as shown in your screenshot? Here you should be able to enable smart sync on your account and then adjust the settings in the Sync tab.
 
Let me know how it goes - Thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: No Smart Sync Option in Preferences

hm54
New member | Level 2

Thank you, Daphne!  This worked, and I appreciate the quick response. 

Re: No Smart Sync Option in Preferences

Daphne
Dropboxer
I’m happy to hear that @hm54!
 
Let me know if you have any other issues with using the Smart sync feature, I’m just a message away. :grin:
 
Have a great week ahead - Cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: No Smart Sync Option in Preferences

MNT
New member | Level 2

Daphne, I had the same problem but in my "general" tab it reads, "Smart Sync is not enabled." But when I click "enable," nothing happens. I have signed out, signed back in, unlinked and relinked my account, and during the setup it asks me about smart sync and I choose it, but this "enable" option in preferences still doesn't work. Please advise?

Re: No Smart Sync Option in Preferences

Walter
Dropboxer

Could you ensure that there's no antivirus, firewall or proxy setting that could be causing this @MNT?

While you're at it, please make sure you have the relevant system extension enabled. You can see how to do this here:

https://help.dropbox.com/installs-integrations/sync-uploads/filesystem-integration

If the issue persists, I'm afraid you're in for a clean, advanced re-install as this would clear all traces of our app and should resolve this matter:

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

Keep us posted on your progress!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: No Smart Sync Option in Preferences

priyankdand
New member | Level 2

cant see smart sync in general tab 

Re: No Smart Sync Option in Preferences

Walter
Dropboxer

HI @priyankdand ; welcome to the Community and thanks for joining our discussion here.

 

May I ask on what plan are you on?

 

Smart Sync is currently available to our Plus, Professional and Business plans - not on the free, Basic plan. 

 

I hope this helps and please let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Walter Dropboxer
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    priyankdand New member | Level 2
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    MNT New member | Level 2
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    Daphne Dropboxer
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