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No compatibility with iPad and Kindle!

No compatibility with iPad and Kindle!

albourcin
Explorer | Level 3

I think it is a scandal that we can't use anymore Dropbox with old kindles and iPads!

4 Replies 4

Re: No compatibility with iPad and Kindle!

Jay
Dropboxer
Hi @albourcin, thanks for joining the Community.

We regularly release new versions of the Dropbox applications with additional features, better performance, and security enhancements.

These updates may not always compatible with older devices or operating systems. 

If the device can't update to a compatible OS or Dropbox app, please note that your data in Dropbox is safe and is still accessible on supported devices and on Dropbox.com.

We apologize for any inconvenience this may cause. Please let me know if I can help with anything else.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: No compatibility with iPad and Kindle!

albourcin
Explorer | Level 3

Thank you Jay, but the problem this time is new: I can't even reach the website with a browser neither with my iPad nor with my Kindle Fire HD!

Re: No compatibility with iPad and Kindle!

Jay
Dropboxer
If the device is too old, then even the browser can't update to the latest version, which would prevent the Dropbox site from loading or working as expected since it wouldn't meet the minimum requirements.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: No compatibility with iPad and Kindle!

albourcin
Explorer | Level 3

"You can transfer and download files from dropbox.com using most modern browsers" (from the page you're talking about): it doesn't say that you need any 'latest or minimum version'. In fact I've been using the dropbox app and site for ages with very very old browser and app version. If Dropbox will not solve this problem I will be sadly forced to change platform and use, for example, GoogleDrive that works fine even with my ios 9.3.5!

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    albourcin Explorer | Level 3
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    Jay Dropboxer
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