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No internet connection error Mac OS 10.11

dblane79 New member | Level 2
New member | Level 2

Tried everything.

Nothing sorts it out.

Tried the disabling the proxy setting to No Proxy but nothing happens and if I restart dropbox the setting goes back to auto.

Any ideas?

1 Accepted Solution

Accepted Solutions

Re: No internet connection error Mac OS 10.11

dblane79 New member | Level 2
New member | Level 2

No worries its working now.

Had a network filter instaleld on my mac that wasnt disabled.

 

Cheers

View solution in original post

5 Replies 5

Re: No internet connection error Mac OS 10.11

Dropboxer
Dropboxer

Hi @dblane79 - how are you today?

If you've already made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest a re-install of our desktop app on the affected device.https://help.dropbox.com/installs-integrations/desktop/configuring-firewall 

You can follow the steps outlined in this Help Center article if needed: 

https://help.dropbox.com/installs-integrations/desktop/install-failed  

If the issue persists, please send me a screenshot so I can have a visual too.

Thanks in advance and welcome to our Community!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No internet connection error Mac OS 10.11

dblane79 New member | Level 2
New member | Level 2

Hi

Ive tried uninstalling and reinstalling several times.

Always same problem when launching Dropbox. See attached photoScreen Shot 2019-09-30 at 12.50.53.pngScreen Shot 2019-09-30 at 12.50.53.png

 

Re: No internet connection error Mac OS 10.11

Dropboxer
Dropboxer

Thanks for the additional information and those screenshots @dblane79 - they're most appreciated.

At this point, I'll need to check your device's logs; therefore, would it be OK if I reached out to your Dropbox associated email address to have a further look into this with all of our tools at my disposal?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: No internet connection error Mac OS 10.11

dblane79 New member | Level 2
New member | Level 2

No worries its working now.

Had a network filter instaleld on my mac that wasnt disabled.

 

Cheers

View solution in original post

Re: No internet connection error Mac OS 10.11

Dropboxer
Dropboxer

Glad to hear you resolved it @dblane79!

If you ever come up with a Dropbox question, you know where to find us 

We'll be happy to assist!

Have a lovely week 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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