No internet connection error Mac OS 10.11

[dblane79]

Tried everything.

Nothing sorts it out.

Tried the disabling the proxy setting to No Proxy but nothing happens and if I restart dropbox the setting goes back to auto.

Any ideas?

[Walter]

Hi @dblane79 - how are you today?

If you've already made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest a re-install of our desktop app on the affected device.https://help.dropbox.com/installs-integrations/desktop/configuring-firewall 

You can follow the steps outlined in this Help Center article if needed: 

https://help.dropbox.com/installs-integrations/desktop/install-failed  

If the issue persists, please send me a screenshot so I can have a visual too.

Thanks in advance and welcome to our Community!

[dblane79]

Hi

Ive tried uninstalling and reinstalling several times.

Always same problem when launching Dropbox. See attached photo

[Walter]

Thanks for the additional information and those screenshots @dblane79 - they're most appreciated.

At this point, I'll need to check your device's logs; therefore, would it be OK if I reached out to your Dropbox associated email address to have a further look into this with all of our tools at my disposal?

[dblane79 · Accepted solution]

No worries its working now.

Had a network filter instaleld on my mac that wasnt disabled.

Cheers

[Walter]

Glad to hear you resolved it @dblane79!

If you ever come up with a Dropbox question, you know where to find us 

We'll be happy to assist!

Have a lovely week