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No preview available

No preview available

Kareem S.
New member | Level 1

Dropbox was working fine then today suddenly I am getting a message saying "No preview available" and" this file type can't be viewed". These are PDF files that literally were working yesterday. Any ideas how to fix this?

10 Replies 10

Re: No preview available

Ed
Dropboxer

Hi there

Sorry for the delayed response - are you still having issues?




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: No preview available

Lisa P.20
New member | Level 1

I'm having the same problem as Kareem S.  I created a media file from Canva app saved it to dropbox. It created a zip file.   However when I try to open the file I get the message "No preview available and it can't be viewed".

Please help!

Re: No preview available

Robert (Bob) K.
New member | Level 1

I am also having this in my iPad DropBox app. Works fine on my macbook air and iMac.

Re: No preview available

Robert (Bob) K.
New member | Level 1

Why is there no actionable results from DropBox (i.e., what I can do to get it to work, rahter than, "is it still working?")

Re: No preview available

MGC
New member | Level 2
 

Re: No preview available

Mark
Super User II
Lisa - the issue is Dropbox doesnt, nor has it ever, supported previewing .zip files.

MGC - you actually need to say what the issue is.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Re: No preview available

MGC
New member | Level 2

The issue is that I do not get previews of any files—PDF, DOCX, XLSX or any other. Up until recently I got previews without any problem.

Re: No preview available

Mark
Super User II
On where?
When doing?

Remember we cannot see over your shoulder. We do not know whats going on

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: No preview available

MGC
New member | Level 2

I'm sorry, my frustration with Dropbox since the launch of the new design is getting to me!

 

I open Dropbox on my MacBook Air and I select a folder. This gives me a list of the files in that folder. I doubleclick on a file. A preview of that file momentarily flashes up but is replaced immediately by the message "This file cannot be previewed" followed by the filename.

 

—If that particular folder is synchronised on my hard drive this is followed by a button "Open". When I open the file I can use it as normal.

 

—If that folder is not syncronised on my hard drive this is followed by a button "Download". When I download the file I can open it as usual.

 

This applies for all file types. The failure to show a preview appears to apply only since the Dropbox redesign.

Who's talking

Top contributors to this post

  • User avatar
    Robert (Bob) K. New member | Level 1
  • User avatar
    Lisa P.20 New member | Level 1
  • User avatar
    Ed Dropboxer
  • User avatar
    Mark Super User II
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