cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications delayed

Notifications delayed

peterdeboer
Explorer | Level 3

I am using Dropbox 118.4.460 on Windows 10.

 

I have the following notification problem. 

When someone adds a file, I do not get a notification immediately. 

Only when yet another one adds a file, I get a notification from the previous change. But not from the most recent change.

 

Seems a very similar problem to: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Strange-notification-issue/td-p/436821

There, the solution was a new Dropbox version. But I am using the latest version already.

 

Please help.

12 Replies 12

Re: Notifications delayed

Hannah
Dropboxer

Hi @peterdeboer, thanks for your post!

 

Similarly to the post you mentioned, have you also tried disabling any third party apps or security software?

 

Also, can you clarify exactly how this is working for you?

 

When the older notification does come, do you also get one for the new change? Or just the old notification and then with the next change, comes the next notification, and so on?

 

Any additional information would be really helpful!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Notifications delayed

peterdeboer
Explorer | Level 3

Yes, I have tried disabling all other software.

 

And it is the latter. At each change, I get the notification from the previous change.

Re: Notifications delayed

Lusil
Dropboxer
Hey @peterdeboer, do you have any pending OS updates by any chance?

Do you by any chance experience this issue with any other device or the web?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Notifications delayed

peterdeboer
Explorer | Level 3

No pending OS updates.

 

I am using Dropbox only with my laptop, not with any other devices.

Notifications for other tools (if that is what you mean) work fine, it is only Dropbox showing this weird behaviour.

Re: Notifications delayed

Lusil
Dropboxer
In this case, could you let me know if you've already given a simple reinstall of the desktop app a try?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Notifications delayed

peterdeboer
Explorer | Level 3

Yes, already did that just before I posted my issue.

Re: Notifications delayed

Lusil
Dropboxer
Thanks for clarifying that, @peterdeboer

Since you've already done that then, can you also give an advanced reinstall a shot? Maybe that will do the trick.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Notifications delayed

peterdeboer
Explorer | Level 3

I have done the advanced reinstall, and tested it during the weekend.

 

At first, it seemed to work. I received notifications for changes immediately when they happened.

 

But at one point, there was a change, but I did not get a notification. 

Then, at the next change, I got a notification from that previous change.

 

So I am now back to were I was before: at each change I get a notification from the previous change.

Re: Notifications delayed

Lusil
Dropboxer
In this case, I'd recommend continuing the investigation through email, due to account-specific info that might be needed. 

Would it be alright if I sent you a ticket myself?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?