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OS X 10.15.5 Catalina panic

OS X 10.15.5 Catalina panic

Frank C.4
Explorer | Level 3
Machine-check capabilities: 0x0000000000000c0a
 family: 6 model: 94 stepping: 3 microcode: 214
 signature: 0x506e3
 Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
 10 error-reporting banks
Processor 0: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
Processor 1: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
Processor 2: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
Processor 3: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
Processor 6: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
Processor 7: IA32_MCG_STATUS: 0x0000000000000005
 IA32_MC4_STATUS(0x411): 0xbe00000000800400
 IA32_MC4_ADDR(0x412):   0x<ptr>
 IA32_MC4_MISC(0x413):   0x<ptr>
mp_kdp_enter() timed-out on cpu 3, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 1 2 4 5 6 7
mp_kdp_enter() timed-out during locked wait after NMI;expected 8 acks but received 1 after 10906296 loops in 2004000001 ticks
panic(cpu 3 caller 0xffffff8007a4b27c): "Machine Check at 0xffffff8007a5d143, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000111a6d000, CR3: 0x000000000cf55000, CR4: 0x00000000003626e0\n" "RAX: 0x0000000000000020, RBX: 0x0000000000000005, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffffa3dd973ef0, RBP: 0xffffffa3dd973f20, RSI: 0xffffff80083f5c80, RDI: 0xffffff8008258758\n" "R8:  0xffffff80082a1790, R9:  0x0000000ad42976db, R10: 0x0000000000000000, R11: 0xffffff80083f5280\n" "R12: 0x0000000000000020, R13: 0x07ffffffff55084e, R14: 0x0000004e2bec9c7b, R15: 0x0000000000000003\n" "RFL: 0x0000000000000046, RIP: 0xffffff8007a5d143, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.121.2/osfmk/i386/trap_native.c:168
Backtrace (CPU 3), Frame : Return Address
0xffffff8007752b10 : 0xffffff800791f5cd 
0xffffff8007752b60 : 0xffffff8007a58b05 
0xffffff8007752ba0 : 0xffffff8007a4a68e 
0xffffff8007752bf0 : 0xffffff80078c5a40 
0xffffff8007752c10 : 0xffffff800791ec97 
0xffffff8007752d10 : 0xffffff800791f087 
0xffffff8007752d60 : 0xffffff80080c27cc 
0xffffff8007752dd0 : 0xffffff8007a4b27c 
0xffffff8007752ec0 : 0xffffff80080c2938 
0xffffff8007752ed0 : 0xffffff80078c629f 
0xffffffa3dd973f20 : 0xffffff8007a4c60a 
0xffffffa3dd973f40 : 0xffffff80079446c7 
0xffffffa3dd973f80 : 0xffffff8007944888 
0xffffffa3dd973fa0 : 0xffffff80078c513e 

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19F101

Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide:     0x0000000007600000
Kernel text base: 0xffffff8007800000
__HIB  text base: 0xffffff8007700000
System model name: iMac17,1 (Mac-DB15BD556843C820)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 358768269158
last loaded kext at 256927974373: >!UTopCaseDriver	3430.1 (addr 0xffffff7f8b627000, size 16384)
loaded kexts:
com.getdropbox.dropbox.kext	1.11.0
com.TrustedData.driver.VendorSpecificType00	1.9.1
com.drobo.SCSI.ThunderBolt	1.4 [113780]
>!UTopCaseDriver	3430.1
>!ATopCaseHIDEventDriver	3430.1
>AudioAUUC	1.70
|SCSITaskUserClient	422.120.3
@fileutil	20.036.15
@filesystems.autofs	3.0
>AGPM	111.4.4
>!APlatformEnabler	2.7.0d0
>X86PlatformShim	1.0.0
>!AMikeyHIDDriver	131
>!AMikeyDriver	283.15
>!AHDAHardwareConfigDriver	283.15
>!AHDA	283.15
>!AUpstreamUserClient	3.6.8
@kext.AMDFramebuffer	3.0.9
@kext.AMDRadeonServiceManager	3.0.9
@kext.AMDRadeonX4000	3.0.9
>!AGraphicsDevicePolicy	5.2.4
@AGDCPluginDisplayMetrics	5.2.4
>!AHV	1
|IOUserEthernet	1.0.1
|IO!BSerialManager	7.0.5f6
>!A!ISKLGraphics	14.0.6
>AGDCBacklightControl	5.2.4
>pmtelemetry	1
@Dont_Steal_Mac_OS_X	7.0.0
>!ABacklight	180.3
>!AMCCSControl	1.14
>ACPI_SMC_PlatformPlugin	1.0.0
>eficheck	1
>!A!IPCHPMC	2.0.1
|Broadcom!B20703USBTransport	7.0.5f6
>!A!ISKLGraphicsFramebuffer	14.0.6
>!AFIVRDriver	4.1.0
>!ASMCLMU	212
@kext.AMD7000!C	3.0.9
>!A!ISlowAdaptiveClocking	4.0.0
>!AThunderboltIP	3.1.4
|IO!BUSBDFU	7.0.5f6
>!AFileSystemDriver	3.0.1
>!AVirtIO	1.0
@filesystems.hfs.kext	522.100.5
@!AFSCompression.!AFSCompressionTypeDataless	1.0.0d1
@BootCache	40
@!AFSCompression.!AFSCompressionTypeZlib	1.0.0
@filesystems.apfs	1412.120.2
|!ABCM5701Ethernet	10.3.5
>!ASDXC	1.7.7
>AirPort.BrcmNIC	1400.1.1
>!AAHCIPort	341.0.2
@private.KextAudit	1.0
>!AACPIButtons	6.1
>!ARTC	2.0
>!AHPET	1.8
>!ASMBIOS	2.1
>!AACPIEC	6.1
>!AAPIC	1.7
$!AImage4	1
@nke.applicationfirewall	303
$TMSafetyNet	8
@!ASystemPolicy	2.0.0
|EndpointSecurity	1
>!AMultitouchDriver	3440.1
>!AInputDeviceSupport	3440.8
>!AHS!BDriver	3430.1
>IO!BHIDDriver	7.0.5f6
@kext.triggers	1.0
>!AHIDKeyboard	209
>DspFuncLib	283.15
@kext.OSvKernDSPLib	529
@kext.AMDRadeonX4030HWLibs	1.0
@kext.AMDRadeonX4000HWServices	3.0.9
>!AGraphicsControl	5.2.4
|IOAVB!F	850.1
>!ASSE	1.0
>!ABacklightExpert	1.1.0
>!ASMBus!C	1.0.18d1
>!AHDA!C	283.15
|IOHDA!F	283.15
>IOPlatformPluginLegacy	1.0.0
>X86PlatformPlugin	1.0.0
@!AGPUWrangler	5.2.4
>IOPlatformPlugin!F	6.0.0d8
>!ASMBusPCI	1.0.14d1
|IONDRVSupport	576.1
|Broadcom!BHost!CUSBTransport	7.0.5f6
|IO!BHost!CUSBTransport	7.0.5f6
|IO!BHost!CTransport	7.0.5f6
|IO!B!F	7.0.5f6
|IO!BPacketLogger	7.0.5f6
|IOAccelerator!F2	438.5.4
|IOSCSIParallel!F	3.0.0
@plugin.IOgPTPPlugin	840.3
@kext.AMDSupport	3.0.9
@!AGraphicsDeviceControl	5.2.4
|IOGraphics!F	576.1
|IOSlowAdaptiveClocking!F	1.0.0
>!AThunderboltEDMSink	4.2.3
>usb.!UHub	1.2
>usb.IOUSBHostHIDDevice	1.2
>!UAudio	323.1
>usb.cdc	5.0.0
>usb.networking	5.0.0
>usb.!UHostCompositeDevice	1.2
>!AHPM	3.4.4
>!A!ILpssI2C!C	3.0.60
>!A!ILpssDmac	3.0.60
>!AThunderboltPCIUpAdapter	2.5.4
>!AThunderboltDPInAdapter	6.2.6
>!AThunderboltPCIDownAdapter	2.5.4
>!AThunderboltDPOutAdapter	6.2.6
>!AThunderboltDPAdapter!F	6.2.6
|IOAudio!F	300.2
@vecLib.kext	1.2.0
|IOSerial!F	11
|IOSurface	269.11
@filesystems.hfs.encodings.kext	1
>!AThunderboltNHI	5.8.6
|IOThunderbolt!F	7.6.1
>!AXsanScheme	3
|IOEthernetAVB!C	1.1.0
|IO80211!F	1200.12.2b1
>mDNSOffloadUserClient	1.0.1b8
>corecapture	1.0.4
|IOSkywalk!F	1
|IONVMe!F	2.1.0
>!A!ILpssI2C	3.0.60
|IOAHCIBlock!S	316.100.5
>!A!ILpssGspi	3.0.60
|IOAHCI!F	290.0.1
>usb.!UXHCIPCI	1.2
>usb.!UXHCI	1.2
>usb.!UHostPacketFilter	1.0
|IOUSB!F	900.4.2
>!AEFINVRAM	2.1
>!AEFIRuntime	2.1
|IOSMBus!F	1.1
|IOHID!F	2.0.0
$quarantine	4
$sandbox	300.0
@kext.!AMatch	1.0.0d1
>DiskImages	493.0.0
>!AFDEKeyStore	28.30
>!AEffaceable!S	1.0
>!AKeyStore	2
>!UTDM	489.120.1
|IOSCSIBlockCommandsDevice	422.120.3
>!ACredentialManager	1.0
>KernelRelayHost	1
>!ASEPManager	1.0.1
>IOSlaveProcessor	1
|IOUSBMass!SDriver	157.121.1
|IOSCSIArchitectureModel!F	422.120.3
|IO!S!F	2.1
|IOUSBHost!F	1.2
>!UHostMergeProperties	1.2
>usb.!UCommon	1.0
>!ABusPower!C	1.0
|CoreAnalytics!F	1
>!AMobileFileIntegrity	1.0.5
@kext.CoreTrust	1
|IOTimeSync!F	840.3
|IONetworking!F	3.4
|IOReport!F	47
>!AACPIPlatform	6.1
>!ASMC	3.1.9
>watchdog	1
|IOPCI!F	2.9
|IOACPI!F	1.4
@kec.pthread	1
@kec.corecrypto	1.0
@kec.Libm	1

8 Replies 8

Re: OS X 10.15.5 Catalina panic

Walter
Dropboxer

Hi @Frank C.4; thanks for posting on our Community!

 

This seems like a kernel panic so perhaps you'll need to try a clean, advanced re-install

 

Keep me posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: OS X 10.15.5 Catalina panic

Frank C.4
Explorer | Level 3

thanks for the feedback . did a full reinstall wiped the disc. loaded up all the programs new. started after update 10.15.5

  Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Quad-Core Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled

  Memory: 32 GB

  Boot ROM Version: 178.0.0.0.0

  SMC Version (system): 2.33f12

  Hardware UUID: DD1A8B86-833E-57B3-9258-0D43389053A9

Re: OS X 10.15.5 Catalina panic

Walter
Dropboxer

Could you perhaps try creating a brand new OS profile and try to install our desktop app there Frank?

 

If that doesn't improve matters, please go ahead and contact our support team so we can assist with account and device specific information.

 

Let me know how it goes anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: OS X 10.15.5 Catalina panic

Frank C.4
Explorer | Level 3

created a second user on the mac os and installed on that as well didnt go well . I sent a support email last week i think it may have not gone thru since I prob crashed 

Re: OS X 10.15.5 Catalina panic

Walter
Dropboxer

Thanks for the quick response Frank!

 

Could you check if you have a ticket ID so I can look it up internally? This should be an 8 digit number.

 

Let me know what you find! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: OS X 10.15.5 Catalina panic

Frank C.4
Explorer | Level 3


Ticket #10844981: TEAMS: kernel panics

Re: OS X 10.15.5 Catalina panic

Walter
Dropboxer

Thanks for that Frank!

 

I've just passed your comments on to your ticket and also increased its priority so you should be hearing from an expert from our team soon.

 

I hope this gets resolved for you soon! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: OS X 10.15.5 Catalina panic

Frank C.4
Explorer | Level 3

no this did not resolve my problem 

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