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Machine-check capabilities: 0x0000000000000c0a family: 6 model: 94 stepping: 3 microcode: 214 signature: 0x506e3 Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 10 error-reporting banks Processor 0: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> Processor 1: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> Processor 2: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> Processor 3: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> Processor 6: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> Processor 7: IA32_MCG_STATUS: 0x0000000000000005 IA32_MC4_STATUS(0x411): 0xbe00000000800400 IA32_MC4_ADDR(0x412): 0x<ptr> IA32_MC4_MISC(0x413): 0x<ptr> mp_kdp_enter() timed-out on cpu 3, NMI-ing mp_kdp_enter() NMI pending on cpus: 0 1 2 4 5 6 7 mp_kdp_enter() timed-out during locked wait after NMI;expected 8 acks but received 1 after 10906296 loops in 2004000001 ticks panic(cpu 3 caller 0xffffff8007a4b27c): "Machine Check at 0xffffff8007a5d143, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000111a6d000, CR3: 0x000000000cf55000, CR4: 0x00000000003626e0\n" "RAX: 0x0000000000000020, RBX: 0x0000000000000005, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffffa3dd973ef0, RBP: 0xffffffa3dd973f20, RSI: 0xffffff80083f5c80, RDI: 0xffffff8008258758\n" "R8: 0xffffff80082a1790, R9: 0x0000000ad42976db, R10: 0x0000000000000000, R11: 0xffffff80083f5280\n" "R12: 0x0000000000000020, R13: 0x07ffffffff55084e, R14: 0x0000004e2bec9c7b, R15: 0x0000000000000003\n" "RFL: 0x0000000000000046, RIP: 0xffffff8007a5d143, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.121.2/osfmk/i386/trap_native.c:168 Backtrace (CPU 3), Frame : Return Address 0xffffff8007752b10 : 0xffffff800791f5cd 0xffffff8007752b60 : 0xffffff8007a58b05 0xffffff8007752ba0 : 0xffffff8007a4a68e 0xffffff8007752bf0 : 0xffffff80078c5a40 0xffffff8007752c10 : 0xffffff800791ec97 0xffffff8007752d10 : 0xffffff800791f087 0xffffff8007752d60 : 0xffffff80080c27cc 0xffffff8007752dd0 : 0xffffff8007a4b27c 0xffffff8007752ec0 : 0xffffff80080c2938 0xffffff8007752ed0 : 0xffffff80078c629f 0xffffffa3dd973f20 : 0xffffff8007a4c60a 0xffffffa3dd973f40 : 0xffffff80079446c7 0xffffffa3dd973f80 : 0xffffff8007944888 0xffffffa3dd973fa0 : 0xffffff80078c513e BSD process name corresponding to current thread: kernel_task Mac OS version: 19F101 Kernel version: Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64 Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF Kernel slide: 0x0000000007600000 Kernel text base: 0xffffff8007800000 __HIB text base: 0xffffff8007700000 System model name: iMac17,1 (Mac-DB15BD556843C820) System shutdown begun: NO Panic diags file available: YES (0x0) System uptime in nanoseconds: 358768269158 last loaded kext at 256927974373: >!UTopCaseDriver 3430.1 (addr 0xffffff7f8b627000, size 16384) loaded kexts: com.getdropbox.dropbox.kext 1.11.0 com.TrustedData.driver.VendorSpecificType00 1.9.1 com.drobo.SCSI.ThunderBolt 1.4 [113780] >!UTopCaseDriver 3430.1 >!ATopCaseHIDEventDriver 3430.1 >AudioAUUC 1.70 |SCSITaskUserClient 422.120.3 @fileutil 20.036.15 @filesystems.autofs 3.0 >AGPM 111.4.4 >!APlatformEnabler 2.7.0d0 >X86PlatformShim 1.0.0 >!AMikeyHIDDriver 131 >!AMikeyDriver 283.15 >!AHDAHardwareConfigDriver 283.15 >!AHDA 283.15 >!AUpstreamUserClient 3.6.8 @kext.AMDFramebuffer 3.0.9 @kext.AMDRadeonServiceManager 3.0.9 @kext.AMDRadeonX4000 3.0.9 >!AGraphicsDevicePolicy 5.2.4 @AGDCPluginDisplayMetrics 5.2.4 >!AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.5f6 >!A!ISKLGraphics 14.0.6 >AGDCBacklightControl 5.2.4 >pmtelemetry 1 @Dont_Steal_Mac_OS_X 7.0.0 >!ABacklight 180.3 >!AMCCSControl 1.14 >ACPI_SMC_PlatformPlugin 1.0.0 >eficheck 1 >!A!IPCHPMC 2.0.1 |Broadcom!B20703USBTransport 7.0.5f6 >!A!ISKLGraphicsFramebuffer 14.0.6 >!AFIVRDriver 4.1.0 >!ASMCLMU 212 @kext.AMD7000!C 3.0.9 >!A!ISlowAdaptiveClocking 4.0.0 >!AThunderboltIP 3.1.4 |IO!BUSBDFU 7.0.5f6 >!AFileSystemDriver 3.0.1 >!AVirtIO 1.0 @filesystems.hfs.kext 522.100.5 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @filesystems.apfs 1412.120.2 |!ABCM5701Ethernet 10.3.5 >!ASDXC 1.7.7 >AirPort.BrcmNIC 1400.1.1 >!AAHCIPort 341.0.2 @private.KextAudit 1.0 >!AACPIButtons 6.1 >!ARTC 2.0 >!AHPET 1.8 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 |EndpointSecurity 1 >!AMultitouchDriver 3440.1 >!AInputDeviceSupport 3440.8 >!AHS!BDriver 3430.1 >IO!BHIDDriver 7.0.5f6 @kext.triggers 1.0 >!AHIDKeyboard 209 >DspFuncLib 283.15 @kext.OSvKernDSPLib 529 @kext.AMDRadeonX4030HWLibs 1.0 @kext.AMDRadeonX4000HWServices 3.0.9 >!AGraphicsControl 5.2.4 |IOAVB!F 850.1 >!ASSE 1.0 >!ABacklightExpert 1.1.0 >!ASMBus!C 1.0.18d1 >!AHDA!C 283.15 |IOHDA!F 283.15 >IOPlatformPluginLegacy 1.0.0 >X86PlatformPlugin 1.0.0 @!AGPUWrangler 5.2.4 >IOPlatformPlugin!F 6.0.0d8 >!ASMBusPCI 1.0.14d1 |IONDRVSupport 576.1 |Broadcom!BHost!CUSBTransport 7.0.5f6 |IO!BHost!CUSBTransport 7.0.5f6 |IO!BHost!CTransport 7.0.5f6 |IO!B!F 7.0.5f6 |IO!BPacketLogger 7.0.5f6 |IOAccelerator!F2 438.5.4 |IOSCSIParallel!F 3.0.0 @plugin.IOgPTPPlugin 840.3 @kext.AMDSupport 3.0.9 @!AGraphicsDeviceControl 5.2.4 |IOGraphics!F 576.1 |IOSlowAdaptiveClocking!F 1.0.0 >!AThunderboltEDMSink 4.2.3 >usb.!UHub 1.2 >usb.IOUSBHostHIDDevice 1.2 >!UAudio 323.1 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >!AHPM 3.4.4 >!A!ILpssI2C!C 3.0.60 >!A!ILpssDmac 3.0.60 >!AThunderboltPCIUpAdapter 2.5.4 >!AThunderboltDPInAdapter 6.2.6 >!AThunderboltPCIDownAdapter 2.5.4 >!AThunderboltDPOutAdapter 6.2.6 >!AThunderboltDPAdapter!F 6.2.6 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 >!AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.1 >!AXsanScheme 3 |IOEthernetAVB!C 1.1.0 |IO80211!F 1200.12.2b1 >mDNSOffloadUserClient 1.0.1b8 >corecapture 1.0.4 |IOSkywalk!F 1 |IONVMe!F 2.1.0 >!A!ILpssI2C 3.0.60 |IOAHCIBlock!S 316.100.5 >!A!ILpssGspi 3.0.60 |IOAHCI!F 290.0.1 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 >DiskImages 493.0.0 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!AKeyStore 2 >!UTDM 489.120.1 |IOSCSIBlockCommandsDevice 422.120.3 >!ACredentialManager 1.0 >KernelRelayHost 1 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 |IOUSBMass!SDriver 157.121.1 |IOSCSIArchitectureModel!F 422.120.3 |IO!S!F 2.1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 |CoreAnalytics!F 1 >!AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 |IOReport!F 47 >!AACPIPlatform 6.1 >!ASMC 3.1.9 >watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.corecrypto 1.0 @kec.Libm 1
Hi @Frank C.4; thanks for posting on our Community!
This seems like a kernel panic so perhaps you'll need to try a clean, advanced re-install.
Keep me posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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thanks for the feedback . did a full reinstall wiped the disc. loaded up all the programs new. started after update 10.15.5
Model Name: iMac
Model Identifier: iMac17,1
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
Boot ROM Version: 178.0.0.0.0
SMC Version (system): 2.33f12
Hardware UUID: DD1A8B86-833E-57B3-9258-0D43389053A9
Could you perhaps try creating a brand new OS profile and try to install our desktop app there Frank?
If that doesn't improve matters, please go ahead and contact our support team so we can assist with account and device specific information.
Let me know how it goes anyhow!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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created a second user on the mac os and installed on that as well didnt go well . I sent a support email last week i think it may have not gone thru since I prob crashed
Thanks for the quick response Frank!
Could you check if you have a ticket ID so I can look it up internally? This should be an 8 digit number.
Let me know what you find!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Ticket #10844981: TEAMS: kernel panics
Thanks for that Frank!
I've just passed your comments on to your ticket and also increased its priority so you should be hearing from an expert from our team soon.
I hope this gets resolved for you soon!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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no this did not resolve my problem
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