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Office 365 subscription

Office 365 subscription

Tordy24
Explorer | Level 3

Hello,

Today for some reason, Dropbox has decided I need a Commercial Office 365 subscription.  I have Microsoft Office on my Macbook and have always used Dropbox with no issues but now I'm unable to open & edit word documents in Dropbox - I'm only able to view documents and/or download.  I can still open & edit excel documents so it makes no sense to me.

Can anyone help me please?

Thank you.

1 Accepted Solution

Accepted Solutions

Re: Office 365 subscription

Jay
Dropboxer
Hi there, this would occur if you joined or upgraded your account to a Dropbox Business team.
 
Using Office Online is free for personal accounts, Basic, Plus and Professional. Once you’re on a Dropbox Business team, you’ll need a license to edit files.
 
Regarding the Excel files, it’s possible the license might only allow Excel files to be edited, but not Word files. I’d recommend checking with your team admin for more information on this matter.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Re: Office 365 subscription

Jay
Dropboxer
Hi there, this would occur if you joined or upgraded your account to a Dropbox Business team.
 
Using Office Online is free for personal accounts, Basic, Plus and Professional. Once you’re on a Dropbox Business team, you’ll need a license to edit files.
 
Regarding the Excel files, it’s possible the license might only allow Excel files to be edited, but not Word files. I’d recommend checking with your team admin for more information on this matter.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Office 365 subscription

Raudie
Explorer | Level 4

I have the same problem, but I have a Basic Account and Exel will only works with 365 Account. What the hell is this. So its not pssible to do anything with exel or word files.

Please help or is the cooperation between dropbox and microsoft history?

 

Dietmar

Basic account doesnt work with exel - only with 365 Office account

Raudie
Explorer | Level 4

 

Hello,

Today for some reason, Dropbox has decided I need a Commercial Office 365 subscription.  I have Microsoft Office on my ipad  and have always used Dropbox with no issues but now I'm unable to open & edit word and exel documents in Dropbox - I'm only able to view documents and/or download.  I can still open & edit excel documents so it makes no sense to me. I have a normal Basic account.

Can anyone help me please or is the cooperation between Dropbox and Microsoft history?

 

Dietmar

Re: Basic account doesnt work with exel - only with 365 Office account

Rich
Super User II

@Raudie wrote:

Today for some reason, Dropbox has decided I need a Commercial Office 365 subscription.  I have Microsoft Office on my ipad ...


What size display on your iPad? In addition to the license requirement for Business accounts, Microsoft also requires a license if you're using a tablet larger than 10".

Re: Basic account doesnt work with exel - only with 365 Office account

Raudie
Explorer | Level 4

Its a normal iPad Air and this has no display larger than 10".

What can I do?

Re: Basic account doesnt work with exel - only with 365 Office account

Fiona
Dropboxer

Hey @Raudie, can we get a screenshot of the options you see when trying to open an Office file in your iPad? Also please let us know what version of Dropbox do you have installed there. Thank you! 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Questions asked in the community will likely receive an answer within 4 hours!)

Re: Basic account doesnt work with exel - only with 365 Office account

Raudie
Explorer | Level 4

Hallo Fiona,

 

i delete exel and dropbox from the iPad and installed both apps again - it works :-)))

Re: Basic account doesnt work with exel - only with 365 Office account

Fiona
Dropboxer

Really happy to hear your problem is resolved @Raudie

Thanks for posting the steps you took to solve this. 

:dart: :grin: :white_check_mark:

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

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    Fiona Dropboxer
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    Raudie Explorer | Level 4
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    Rich Super User II
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