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Old file versions after reinstalling desktop app

Old file versions after reinstalling desktop app

Kay10
New member | Level 2

I have had Dropbox for years, and it works great on the Mac. But I'm seeing that my files on the PC aren't syncing with the files at Dropbox.com. Granted, it's an older PC, but I elected to keep 'online'. Despite uninstalling Dropbox and reinstalling the files of current months won't show up in the list. I have Dropbox Premium, and just don't understand. Thanks. 

 

1 Accepted Solution

Accepted Solutions

Re: Old file versions after reinstalling desktop app

Walter
Dropboxer

Hey there @Kay10 - sorry to hear about your syncing issue. 

To begin with, could you tell me the exact status of the desktop app on the affected device? To do this, simply take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed there reads?

Remember, if the files haven’t been fully downloaded yet, you can see the sync status by holding your mouse over the Dropbox icon. You can learn more about the sync icons in this Help Center article: https://help.dropbox.com/desktop-web/sync-icons

You should also see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

Finally, you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article:

https://help.dropbox.com/syncing-uploads/files-not-syncing

Let me know what you find and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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1 Reply 1

Re: Old file versions after reinstalling desktop app

Walter
Dropboxer

Hey there @Kay10 - sorry to hear about your syncing issue. 

To begin with, could you tell me the exact status of the desktop app on the affected device? To do this, simply take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed there reads?

Remember, if the files haven’t been fully downloaded yet, you can see the sync status by holding your mouse over the Dropbox icon. You can learn more about the sync icons in this Help Center article: https://help.dropbox.com/desktop-web/sync-icons

You should also see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

Finally, you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article:

https://help.dropbox.com/syncing-uploads/files-not-syncing

Let me know what you find and we'll take it from there!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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