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On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .

On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .

DroppinAndBoxin
New member | Level 2

On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders still have green check marks, and every time I update a file it syncs. Please help me discover why the icon has this. See attachments. Thank you!

Screen Shot 2021-03-29 at 12.38.33 PM.png

Screen Shot 2021-03-29 at 12.40.06 PM.png

Screen Shot 2021-03-29 at 12.39.13 PM.png

2 Replies 2

Re: On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .

Jay
Dropboxer
Hi @DroppinAndBoxin, thanks for joining the Community!

If you hover over the Dropbox icon, what message pops up?

When you click the icon, then the avatar on the top right, could you choose 'View sync issues' and let me know if anything appears there?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .

MattF111
New member | Level 2

Same problem here. Booted up today and menu bar icon is greyed out with an X in it, although syncing works fine.

 

Hover mouse over it and it says "Dropbox 136.4.4345 Up to date"

 

Viewing Sync Issues shows "No errors"

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    MattF111 New member | Level 2
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    Jay Dropboxer
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