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On the Mac beta Catalina, Dropbox wont sync files added to the Dropbox folder locally, any ideas?

New member | Level 2
New member | Level 2

Hello! I'm having an issue where Dropbox won't sync "outbound". Meaning anything added to my Dropbox from other sources show up on my laptop, but anything added on my laptop won't get synced to Dropbox. My current workaround is to pause syncing, wait 5 seconds, and then resume syncing. If I do that, it will sync. 

I have already tried reinstalling the application.

NOTE: I'm on macOS 10.15 Catalina so while that may be related, it also may not. If it is, then that's exactly why we have developers running the beta - so we can report issues like these to external parties so their software can be updated, if necessary, prior to general release. If it's not, then... well, then it's irrelevant. 

Thank you!

10 Replies 10
Highlighted

Re: Dropbox for macOS Won't Sync

Dropboxer
Dropboxer
Hey there @IPv6Freely,
 
In this case the most likely cause is the beta OS system you have running on your device as this currently isn’t supported for the desktop app. Unfortunately if you aren’t running a supported OS system then there’s not much I can suggest in terms of troubleshooting this.
 
Having said that, I’ll pass your comments onto our dev team for review and thanks for taking the time to let us know your findings.
 
Have a great day - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Syncing issues with Catalina

Explorer | Level 3

I'm running the Catalina beta and generally speaking it's a smoother ride than most previous Mac OS updates. Downloads of new remotely synced files seem to be working smoothly, but I'm having issues w/ new local files syncing to the cloud.  It seems 77.4.131 stops recognizing that new files have been added.

My workaround for now is quitting and restarting dropbox. All new files seem to properly sync on startup. 

I know this is beta software, but thought this fix might be helpful to some running it. 

Highlighted

Re: Syncing issues with Catalina

Dropboxer
Dropboxer

Hey @raul g.11,

Just to note, I've merged your post here since this behaviour has been mentioned previously.

Thanks for taking the time to let us know your work around here! I've made sure to pass along your comments to our dev team.

Have a great day - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing issues with Catalina

Explorer | Level 3

I have experienced this same behaviour, now that Catalina has launched.

Local files from synced folders did not sync to Dropbox.

Following the suggestion above, I quit Dropbox and reopened it and then the local files synced to the cloud.

Highlighted

Re: Syncing issues with Catalina

Dropboxer
Dropboxer

Hi @Andrew-N, welcome to the Dropbox Community. 

Thanks for sharing what did the trick for you with us - awesome work! 

If you have any questions in the future or you have any feedback for us, don't hesitate to give us a shout. Cheers! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing issues with Catalina

Explorer | Level 3

The problem still exists, however. It's not a solution to manually quit Dropbox every day in to reopen to have files sync correctly. That's a definite bug.

Highlighted

Re: Syncing issues with Catalina

Dropboxer
Dropboxer

Hey again @Andrew-N

If the behavior persists constantly, check if there's a third party app that's potentially hindering the desktop app from syncing. 

You could try temporarily closing or disabling your antivirus and configuring your firewall to work with Dropbox. Maybe that will do the trick. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Syncing issues with Catalina

New member | Level 2
New member | Level 2

It's not a 3rd party app. It is your app. Dropbox has known this was an issue since June when it was first reported. At the time, I got the ridiculous "you're on a beta so we can't help you" response that clearly misses the point of bug reporting. Now that Catalina isn't beta anymore there's no excuse.

You've known about the problem since long before Catalina was GA. THAT'S why beta testers submit bug reports, so your software isn't still broken come release day.

So obviously now that it's four months later and Dropbox doesn't yet have a fix, it's clear that Dropbox didn't bother actually working on the bug. So now what? Are they going to start taking us seriously now that non-beta testers are seeing the bug as well?

Highlighted

Re: Syncing issues with Catalina

New member | Level 2
New member | Level 2

Also, when you merged threads you must have kept the other title insted of the one that I used originally. Can you restore it? This one makes my bug report sound like I'm clueless, even though I didn't write it. 

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