Hello! I'm having an issue where Dropbox won't sync "outbound". Meaning anything added to my Dropbox from other sources show up on my laptop, but anything added on my laptop won't get synced to Dropbox. My current workaround is to pause syncing, wait 5 seconds, and then resume syncing. If I do that, it will sync.
I have already tried reinstalling the application.
NOTE: I'm on macOS 10.15 Catalina so while that may be related, it also may not. If it is, then that's exactly why we have developers running the beta - so we can report issues like these to external parties so their software can be updated, if necessary, prior to general release. If it's not, then... well, then it's irrelevant.
I'm running the Catalina beta and generally speaking it's a smoother ride than most previous Mac OS updates. Downloads of new remotely synced files seem to be working smoothly, but I'm having issues w/ new local files syncing to the cloud. It seems 77.4.131 stops recognizing that new files have been added.
My workaround for now is quitting and restarting dropbox. All new files seem to properly sync on startup.
I know this is beta software, but thought this fix might be helpful to some running it.
Hey @raul g.11,
Just to note, I've merged your post here since this behaviour has been mentioned previously.
Thanks for taking the time to let us know your work around here! I've made sure to pass along your comments to our dev team.
Have a great day - Thanks!
Hi @Andrew-N, welcome to the Dropbox Community.
Thanks for sharing what did the trick for you with us - awesome work!
If you have any questions in the future or you have any feedback for us, don't hesitate to give us a shout. Cheers!
Hey again @Andrew-N,
If the behavior persists constantly, check if there's a third party app that's potentially hindering the desktop app from syncing.
You could try temporarily closing or disabling your antivirus and configuring your firewall to work with Dropbox. Maybe that will do the trick.
Let me know what you find!
It's not a 3rd party app. It is your app. Dropbox has known this was an issue since June when it was first reported. At the time, I got the ridiculous "you're on a beta so we can't help you" response that clearly misses the point of bug reporting. Now that Catalina isn't beta anymore there's no excuse.
You've known about the problem since long before Catalina was GA. THAT'S why beta testers submit bug reports, so your software isn't still broken come release day.
So obviously now that it's four months later and Dropbox doesn't yet have a fix, it's clear that Dropbox didn't bother actually working on the bug. So now what? Are they going to start taking us seriously now that non-beta testers are seeing the bug as well?
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