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Only my desktop app isn't syncing. Why?

Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

I have Dropbox installed on 16 accounts - all sharing a folder.

1 machine (my main one) has problems synching.

I have installed the latest version twice - no joy.

What else can I do?

Thanks.

12 Replies 12

Re: Only my desktop app isn't syncing. Why?

Lusil
Dropboxer

Hi there @Omar M.3

Thanks for checking in with us! Let's see what we can do. 

As a first step, could you please send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon?

If you see any error messages, please send me one more screenshot of that too. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

See this snapshot:

It's like that all of the time.

I really rely on Dropbox. Need an urgent fix.

Thanks.

Re: Only my desktop app isn't syncing. Why?

Lusil
Dropboxer

Thanks for the screenshot, @Omar M.3!

Hmm. :thinking: Could try closing your antivirus temporarily and configuring your firewall to work with Dropbox?

If that doesn't show a change in behavior, could you confirm if you have the desktop app installed in an internal drive/path on your computer?

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

Thanks for the reply.

I've turned off Mcafee - that has the only active firewall. Windows is turned off.

No joy. 😕 

Dropbox is installed on my F drive (has been like that for maybe 10+ years).

I just don't know what to do? 😞

More info:

- if I make a change on my other accounts, 'some' changes are made on the faulty PC. Like if I make a new folder - that will show up. But if I rename, the rename won't show.

-the same antivirus is on my other machines.

Urgently need to fix.

I'll have to move to something else. I really don't want that! 😕 

All I have know is Dropbox - don't want to switch.

EDIT: I have just edited and saved a file. It seems as though ONLY some files are not syncing. Any thoughts?

Re: Only my desktop app isn't syncing. Why?

Lusil
Dropboxer

Thanks for that additional info, @Omar M.3

Let's try something else. Could it be that the files that aren't syncing to your computer have invalid characters in their name? 

Check out this article that explains this a bit more and let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

Not special characters at all.

I kept exiting problem folders as they are.

I created a new folder and started using.

I made a new folder.

I renamed.

On the problem PC the new folder is not renamed. 😕 

I just don't know what to do.

Please advise.

Re: Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

Anything?

I'm really really stuck. 😕 

Can I uninstall Dropbox and reinstall? Would that help? I have already said I have tried installing the newest versions a few times.

If I am the only person in the world suffering, then I guess Dropbox is fine - but what if there are 1000's of other customers like this? 😕 

Not good to ignore. Better to give a solution I think.

 

Re: Only my desktop app isn't syncing. Why?

Lusil
Dropboxer

Apologies for missing your previous post, @Omar M.3!

You could try a simple reinstall of the desktop app to see if that helps. 

If it doesn't, give me a nudge and I'll make sure to get back to you as soon a possible. Thank you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Only my desktop app isn't syncing. Why?

Omar M.3
Explorer | Level 3

@Lusil as mentioned in my original message and mentioned a few times in other replies: I have installed the latest version.

Is 'reinstalling' in anyway different?

Should I try to:

- completely uninstall

- then reinstall?

Please confirm.

Thanks.

 

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