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Open folders in File Explorer not working

Open folders in File Explorer not working

BrianRez
Explorer | Level 3

Hi,

 

When I try to use the 'Open folders in' option to open in File Explorer, the tray icon will only open the DropBox app. I've tried running the installation file and the application in admin as well as running the most recent stable version (v113.4.507) as well and the most recent beta version (v115.3.529).

 

Has anyone else exprienced this or is still experiencing this? Any suggestions on resolving the issue?

 

Thanks

Brian

3 Replies 3

Re: Open folders in File Explorer not working

Walter
Dropboxer
Hey @BrianRez; welcome to our Community and sorry to hear about this.

Could you perform a clean, advanced re-install on the affected computer and let me know if you're still getting the same results? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Open folders in File Explorer not working

BrianRez
Explorer | Level 3

Hi @Walter. Thank you for the reply.

 

I didn't mention it in my original post, however yes, I did try advanced reinstallation but I'm still experiencing the issue. Another thing that I'd like to add is that I'm also seeing this issue on my Macbook, which is my secondary device. Dropbox is set to open files in Finder on my Macbook, but the Dropbox application opens instead which led me to believe that it may be an issue with the current release of the application. The Macbook is running v113.4.507.

 

Thanks

Brian

Re: Open folders in File Explorer not working

Walter
Dropboxer
Thanks for the follow up, Brian.

Can you please update the app's version (a newer version got out a couple of days ago) and let us know if this persists?

If it does, could you take a look at this discussion to see if any of the information there helps? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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