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Re: PDF files open as read only on Acrobat Reader (on Android)

Explorer | Level 4

We have other options as cloud services, so I will be looking at the competition if this is not solved.

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Re: PDF files open as read only on Acrobat Reader (on Android)

Dropboxer
Dropboxer
Hey again, peeps!
 
I’m jumping in here again to ensure a couple of steps: could you please check if you’re running the latest version of the mobile app and, if necessary, update it? Also, this might be a shot in the dark, but maybe restarting the app by signing out and in again, or even clearing the cache might do the trick? 
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF files open as read only on Acrobat Reader (on Android)

Explorer | Level 4

Thanks for the feedback Lusil.

I tryed your suggestions without success. 

What worked for me is acessing the Dropbox from within the Adobe software, the problem is that it will download the file even if I set it before do be "offline".

This is a bit annoying, since I can't download several files as 'offline' and access them later.

I may guess that this is related to the file access permission from adobe software with the location of the files download via dropbox.

Soon I will try via the app My Files (or any other Explorer like app), locating the *.pdf file of dropbox manually and trying to open it with Adobe.

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Re: PDF files open as read only on Acrobat Reader (on Android)

Dropboxer
Dropboxer
Sorry to hear that you’re still experiencing some trouble with this, @LuizFNetto
 
If you do come to a dead end, don’t hesitate to reach back to me here or you can contact our Support team so as to further investigate. 
 
In any case, do keep me posted on your progress. Thanks in advance! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF files open as read only on Acrobat Reader (on Android)

New member | Level 2
New member | Level 2

 

Hello, same problem here, if someone has a fix please let me know. thanks

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Re: PDF files open as read only on Acrobat Reader (on Android)

Helpful | Level 5

We have had an IT guy looking at it for nearly 2 days and we just cant solve the problem we have 5 Android tablets not working, we are trying to find an alternative instead of Adobe as it looks like their updates have caused the glitch, surely dropbox and adobe should sort this out between them and not let it affect their paying business customers.

Highlighted

Re: PDF files open as read only on Acrobat Reader (on Android)

Helpful | Level 5

I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

View solution in original post

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Re: PDF files open as read only on Acrobat Reader (on Android)

Dropboxer
Dropboxer
Hi all!
 
Initially, @Juliandel, thanks for letting us know what worked for you, much appreciated!
 
I also just wanted to ask, @mattheeussen and @Parsons-Joyce 2, have you had a chance to check out what I recommended to try out in my previous post (about ensuring that you have the latest version of the mobile app, signing out and back in again, or even clearing the cache)? Maybe one of these will do the trick? 
 
In any case, if that doesn’t work, @mattheeussen, I’d recommend contacting our Support team for a more in-depth look at this, due to account-specific info that’s required. 
 
@Parsons-Joyce, I was able to locate your open request from my end and I’ve sent it to a specialized member of my team to review your case. I’ve replied to your via email with the relevant info on this, so please check your inbox for my latest message. 
 
Cheers! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF files open as read only on Acrobat Reader (on Android)

Helpful | Level 5

Hi our IT guy found that Xodo nearly worked for us but we need to be able to sign the edited documents which we couldnt do, Yes we have tried uninstalling/reinstalling updating etc in fact we have tried everything we can think of and it is costing us time and money to try solve this issue - Not impressed.

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Re: PDF files open as read only on Acrobat Reader (on Android)

New member | Level 2
New member | Level 2

Obviously, Dropbox are unable or unwilling to cope with this issue. They try to conceal it from the public by using mail instead of this open forum. They mail you that the problem was solved, but this is not true, and when you try to write back to them, you get a delivery error message. What a shame.

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