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PDF preview using Windows EXplorer

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PDF preview using Windows EXplorer

Explorer | Level 3

This is for my work account. We use smart sync at work.

Using Windows Explorer if I open a folder I have never been to and there are PDFs present.  I will then click on said PDF.  A preview pops up in the preview pane within windows explorer.  However, once i click on another file, if I click back on the initial PDF the preview pane remains empty.  The previews do not come back by restarting windows explorer, or pdf, or PC.  The only way for me to get them back is to open and save the document, which is not an option.

4 Replies 4
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Re: PDF preview using Windows EXplorer

Dropboxer
Dropboxer

Hi @MarcASI, thanks for reaching out to us. 

 

Could you send me a screenshot (without any personal information) of what you're seeing, so that I can have a better visual understanding of this?

 

Could you also let me know if this .pdf file is Smart Synced as online-only or local, when you try to preview it?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: PDF preview using Windows EXplorer

Explorer | Level 3

If i click to preview an item that is not synced It will show a preview of the PDF.  if i then click somewhere else, that file becomes synced.  if i click a synced file i get no preview.  image below file ending in 00001 is a file i have previewed before, 00002 is a file i have not previewed before.  The 00002 does show a preview, for now.  as soon as i click elsewhere and click back that preview is gone, and it will sync for me automatically.

synced.PNGunsync.PNG

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Re: PDF preview using Windows EXplorer

Explorer | Level 3

I can confirm I've seen the same issue on two separate machines the past week.

All files are online-only and when I click one, it previews normally. It downloads the file and changes the file to a green tick (locally stored, selective sync). After the file has been stored locally with the green tick, it will no longer be previewable. The preview pane is blank. If I copy-paste it to a different folder however (documents, downloads, etc), it previews fine.

The only workaround I've found is to right-click the file/folder, select Smart Sync and change it back to an online-only file. This however only works once as once you click it again it will download itself again and store it locally, cycling the problem.
Is there anything else we can try here?

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Re: PDF preview using Windows EXplorer

Dropboxer
Dropboxer

Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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