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Parts of File Cut Off When I Share on Zoom w/ iPhone

Parts of File Cut Off When I Share on Zoom w/ iPhone

jreed08124
Helpful | Level 5

On my Zoom calls on the iPhone app, I want to use Dropbox to share some PDF files with others, but parts of the file are cut off/not visible. It happens around the page margins. I can scroll just fine but I can't zoom out to see the whole page. And the other users on the call see what I see. A file with parts cut off. How do I fix?

1 Accepted Solution

Accepted Solutions

Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

jreed08124
Helpful | Level 5
Strangely enough, I saw a similar issue when viewing a pdf in my Dropbox on my Android phone but it resolved when I opened a different file and then went back. Plus, my friend that had the original issue experienced it again but I was told it resolved to the correct view later in her zoom call. Seems like a weird glitch but I suppose it's fixed for now.

View solution in original post

5 Replies 5

Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

Walter
Dropboxer

Hi @jreed08124; welcome to our Community and thanks for using Dropbox!

 

Can you please let me know the version of our mobile app, the zoom app's version as well and the exact build of your iOS?

 

If it's not too much to ask, can you send us a screenshot of how it looks like so we can have a visual as well?

 

While we're at it, does this happen for one specific PDF file, some or all?

 

Let me know what you find! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

jreed08124
Helpful | Level 5

@Walter ,

I was able to get the version numbers for the phone where I saw the original issue (it's actually for a friend's phone I'm trying to help w/ using Zoom).

Dropbox - 196.2.2

Zoom - 5.1.2 (28642.0705)

iOS Software Version - 13.3.1 (iPhone SE)

IMG_0395.PNG

The screenshot from Zoom is from a different iPhone I have access to now, however. I was able to replicate the same issue though. Can zoom in, scroll, and pan to see more on right but not able to do that to see full left edge of the file. Also view in App doesn't work although have Dropbox app on phone. This is result when selecting view in browser.

I believe the issue occurred with several files. I did double check in the Dropbox app that I could view it correctly there. So the issue is just sharing over Zoom.

Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

Daphne
Dropboxer

Hey @jreed08124, thanks for the additional info.

 

If you're not having the same issue with previewing the file directly from the website, then it may indeed just be an issue with the way Zoom is showing this preview.

 

Since the file previews are generated correctly through Dropbox, I'd suggest maybe reaching out to Zoom to see if they can assist further with this as they'd have a much better insight as to how the preview off the file is shown when sharing.

 

Sorry that I can't really be of much more help with this, but please do get back to me here if you have any questions or updates.

 

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

jreed08124
Helpful | Level 5
Strangely enough, I saw a similar issue when viewing a pdf in my Dropbox on my Android phone but it resolved when I opened a different file and then went back. Plus, my friend that had the original issue experienced it again but I was told it resolved to the correct view later in her zoom call. Seems like a weird glitch but I suppose it's fixed for now.

Re: Parts of File Cut Off When I Share on Zoom w/ iPhone

Daphne
Dropboxer

I'm glad to hear that it appears to be resolved now @jreed08124!

 

If the issue crops up again, please feel free to get back to me here.

 

Hope you enjoy the rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Daphne Dropboxer
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    jreed08124 Helpful | Level 5
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    Walter Dropboxer
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