Permission Error - Can't start Dropbox

[Tobi73635]

Hello everybody,

I installed Dropbox on my Windows-Pc. It works perfect under administration rights. But when I try to start it under my user there is a permission error.

I tried both, installing with administrator rights and without administrator rights.

The outcome is the same.It is not working. Maybe somebody has a solution for me.

Thanks for your help in advance! 

bn.BUILD_KEY: Dropbox

bn.VERSION: 115.4.601

bn.constants.WINDOWS_SHELL_EXT_VERSION: 46

bn.is_frozen: True

machine_id: eac124ac-9299-4db1-9087-c992a92b83cb

pid: 8012

cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'

     real_path='C:\\Program Files (x86)\\Dropbox\\Client'

           mode=0o40777          uid=0   gid=0

     parent        mode=0o40777          uid=0   gid=0

HOME: None

appdata: 'C:\\Users\\Tobi-Neu.PC-OUT-23\\AppData\\Local\\Dropbox\\instance1'

         real_path='C:\\Users\\Tobi-Neu.PC-OUT-23\\AppData\\Local\\Dropbox\\instance1'

                       mode=0o40777          uid=0   gid=0

         parent    mode=0o40777          uid=0   gid=0

dropbox_path: 'C:\\Users\\tobi\\Dropbox'

              real_path='C:\\Users\\tobi\\Dropbox'

                       mode=0o40555          uid=0   gid=0

              parent           mode=0o40777          uid=0   gid=0

sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

                      mode=0o100777        uid=0   gid=0

                parent         mode=0o40777          uid=0   gid=0

trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\115.4.601\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

                      not found

                parent         not found

TMP: C:\Users\TOBI-N~1.PC-\AppData\Local\Temp

TEMP: C:\Users\TOBI-N~1.PC-\AppData\Local\Temp

tempdir: 'C:\\Users\\TOBI-N~1.PC-\\AppData\\Local\\Temp'

         real_path='C:\\Users\\TOBI-N~1.PC-\\AppData\\Local\\Temp'

                       mode=0o40777          uid=0   gid=0

         parent    mode=0o40777          uid=0   gid=0

Traceback (most recent call last):

  File "dropbox\client\main.pyc", line 817, in wrapper

  File "dropbox\client\main.pyc", line 6619, in finish_dropbox_boot

  File "dropbox\client\main.pyc", line 6084, in _init_components_for_account

  File "dropbox\client\main.pyc", line 6023, in create_sync_engine

  File "dropbox\sync_engine_boundary\factory.pyc", line 262, in make_sync_engine

  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 315, in __init__

  File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 175, in __init__

  File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 160, in __init__

  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 221, in __init__

  File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 601, in _init_new_engine_locked

  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 217, in __init__

  File "extensions\nucleus\nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> NtCreateFile syscall: open_unchecked |>> Permission denied"

[Jay]

Hi @Tobi73635, thanks for messaging the Community!

When you say you're running it under administrator rights, could you clarify how you're installing it originally?

Are you following the steps in this article, namely by not right clicking and running as administrator?

Is this a company managed device, or is it your personal device?

This will help me to assist further!

[Tobi73635]

Hallo @Jay,

thank you for your reply. I wanted to say that I tried both ways to install Dropbox. With administrator rights and without. 

Both ways have the same outcome. I does not work and the message I did post shows up.

It worked perfect and than the machine was taken out of its domain and put into a new domain. I guess that is the problem.

Best,

Tobi

[Jay]

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link to see if this helps?