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Permission Error on macOS Catalina

Permission Error on macOS Catalina

Joshua Lopez
New member | Level 2
bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: c1b9861d-7980-5d77-afa2-d3f16f8f02c9
pid: 633
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='joshualopez', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joshua Lopez', pw_dir='/Users/joshualopez', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='joshualopez', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joshua Lopez', pw_dir='/Users/joshualopez', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joshualopez', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joshualopez', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=80
     parent mode=0o40755 uid=0 gid=80
HOME: '/Users/joshualopez'
appdata: '/Users/joshualopez/.dropbox/instance1'
         real_path='/Users/joshualopez/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/joshualopez/Dropbox'
              real_path='/Users/joshualopez/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/_l/72zkwn2170v44g94ynblmjbc0000gn/T'
         real_path='/private/var/folders/_l/72zkwn2170v44g94ynblmjbc0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 799, in wrapper
  File "dropbox/client/main.pyc", line 6575, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 6024, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5975, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 305, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 364, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 251, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 601, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 134, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied
3 Replies 3

Re: Permission Error on macOS Catalina

Jay
Dropboxer

Hi @Joshua Lopez, thanks for joining the Community!

 

With the macOS Catalina update, some stricter permissions have been enforced which have probably lead to the issue you are experiencing.

 

To resolve the issue could you try the following:

  1. Click on the apple icon in the top left hand corner of your screen
  2. Select "System Preferences..."
  3. Then "Security & Privacy"
  4. Select the Privacy tab
  5. Select "Files and Folders"
  6. Under Dropbox ensure all folders are checked
  7. To make changes you will need to click on the lock icon and enter your macOS password.

Now attempt to restart the Dropbox desktop app and let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Permission Error on macOS Catalina

Joshua Lopez
New member | Level 2

it didn't work. this message still appears.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: c1b9861d-7980-5d77-afa2-d3f16f8f02c9
pid: 723
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='joshualopez', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joshua Lopez', pw_dir='/Users/joshualopez', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='joshualopez', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joshua Lopez', pw_dir='/Users/joshualopez', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joshualopez', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'joshualopez', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=80
     parent mode=0o40755 uid=0 gid=80
HOME: '/Users/joshualopez'
appdata: '/Users/joshualopez/.dropbox/instance1'
         real_path='/Users/joshualopez/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/joshualopez/Dropbox'
              real_path='/Users/joshualopez/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/_l/72zkwn2170v44g94ynblmjbc0000gn/T'
         real_path='/private/var/folders/_l/72zkwn2170v44g94ynblmjbc0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 799, in wrapper
  File "dropbox/client/main.pyc", line 6575, in finish_dropbox_boot
  File "dropbox/client/main.pyc", line 6024, in _init_components_for_account
  File "dropbox/client/main.pyc", line 5975, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 305, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 364, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 251, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 601, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 134, in __init__
  File "extensions/nucleus/nucleus_python.pyx", line 84, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied
 

Re: Permission Error on macOS Catalina

Jay
Dropboxer

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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