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Permissions Error After Windows 10 Update

Permissions Error After Windows 10 Update

Helpful | Level 5

Hello,

After Win10 Update I am getting "Couldn't start Dropbox." Error message.

I have tried several thing but I can not solve it.

 

1. Uninstalled Dropbox and deleted all appdata files.

2. When I try to delete my dropbox main folder ".../User/Dropbox" I am getting an permissinons error even if with administrator privileges. 

3. I've started windows in safe mode and be able to delete Dropbox folder in Users folder.

4. Reinstalled Dropbox and it seems to be working.

5. After a reboot, same issue occures. 

 

My user have full file permissions and disabled my bitdefender antivirus to test it. 
I'm stuck here =/ 

 

Here is the error log:

bn.BUILD_KEY: Dropbox
bn.VERSION: 110.4.458
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: 88beafa7-8ed1-4ffe-81c5-f5d3e334d1c8
pid: 3668
cwd: 'C:confused face:\Program Files (x86)\\Dropbox\\Client'
real_path='C:confused face:\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:confused face:\Users\\egesa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:confused face:\Users\\egesa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:confused face:\Users\\egesa\\Dropbox'
real_path='C:confused face:\Users\\egesa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:confused face:\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:confused face:\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:confused face:\Program Files (x86)\\Dropbox\\Client\\110.4.458\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:confused face:\Program Files (x86)\\Dropbox\\Client\\110.4.458\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:confused face:Users\egesa\AppData\Local\Temp
TEMP: C:confused face:Users\egesa\AppData\Local\Temp
tempdir: 'C:confused face:\Users\\egesa\\AppData\\Local\\Temp'
real_path='C:confused face:\Users\\egesa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last:disappointed face:
File "dropbox\client\main.pyc", line 808, in wrapper
File "dropbox\client\main.pyc", line 6557, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6037, in _init_components_for_account
File "dropbox\client\main.pyc", line 5987, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 261, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 333, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 165, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 155, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 228, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 631, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 218, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 88, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> NtCreateFile syscall: open_unchecked |>> Permission denied"

1 Accepted Solution

Accepted Solutions

Re: Permissions Error After Windows 10 Update

Helpful | Level 5

I've tried advance reinstall. Also it doesn't work. Other programs which need access to my user folder, running permissions issues.

My solution is create a new user on windows and migrate everything to this new user. 

 

To sum up, it is not dropbox's issue, windows just messed up this update (again).

View solution in original post

2 Replies 2

Re: Permissions Error After Windows 10 Update

Dropboxer

Hey @Eges; thanks for posting on our Community!

 

Could you please perform a clean, advanced reinstall and let me know if you still get the same error when trying to launch our desktop app on your computer? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Permissions Error After Windows 10 Update

Helpful | Level 5

I've tried advance reinstall. Also it doesn't work. Other programs which need access to my user folder, running permissions issues.

My solution is create a new user on windows and migrate everything to this new user. 

 

To sum up, it is not dropbox's issue, windows just messed up this update (again).

View solution in original post

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