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Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

New member | Level 2
New member | Level 2

I migrated to a new Mac from and older one using Migration Assistant. Dropbox won't run even after removing the app and all settings using App Cleaner then reinstalling with the newest version of Dropbox. I've tried the steps on the Dropbox site for using the Terminal to change permissions and such too (https://www.dropbox.com/help/syncing-uploads/stuck-syncing#permission). The path to my Dropbox folder on the new computer is different than the older one, but since I'm installing from scratch then doing a sync, it should work fine. I even deleted the local Dropbox folder on my new Mac so it can download everything again. No luck. Any advice on a workaround?

 

Screen Shot 2018-06-25 at 8.38.18 AM.png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

New member | Level 2
New member | Level 2

These steps fixed the issue as these were the files the App Cleaner was missing and wouldn't remove. After removing these, the install and such appears to be working. Thank you for your help.

 

(Optional) Uninstall the Dropbox contextual menu:

  1. Open the Finder and select Go to folder... from the Go menu (or press Shift+Command+G).
  2. A dialog box should appear. Copy and paste the following line into the box and press thereturn key:
                    /Library                
  3. Delete the DropboxHelperTools folder by moving it to the Trash.

(Optional) Removing your Dropbox application settings:

  1. Open the Finder and select Go to folder... from the Go menu (or press Shift+Command+G).
  2. A dialog box should appear. Now copy and paste the following line into the box and press the return key:
                      ~/.dropbox              
  3. To remove your Dropbox application system settings, select all files in the folder and drag and drop them into the Trash.

View solution in original post

4 Replies 4
Highlighted

Re: Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

Dropboxer
Dropboxer
Hi there, most likely since you switched from the old Mac to a new one, the username or home folder isn’t the same as it was before.
 
 
Let me know if this helped!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Highlighted

Re: Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

New member | Level 2
New member | Level 2

I tried the steps in the link and still get the errors. My local home folder is scottb and it is looking for scottb 1 for some reason. I removed all of the preferences files using App Cleaner, but there must be a persistant one somewhere it isn't getting that references this path.

 

Screen Shot 2018-06-25 at 8.53.27 AM.png

 

Screen Shot 2018-06-25 at 8.53.43 AM.png

Highlighted

Re: Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

New member | Level 2
New member | Level 2

These steps fixed the issue as these were the files the App Cleaner was missing and wouldn't remove. After removing these, the install and such appears to be working. Thank you for your help.

 

(Optional) Uninstall the Dropbox contextual menu:

  1. Open the Finder and select Go to folder... from the Go menu (or press Shift+Command+G).
  2. A dialog box should appear. Copy and paste the following line into the box and press thereturn key:
                    /Library                
  3. Delete the DropboxHelperTools folder by moving it to the Trash.

(Optional) Removing your Dropbox application settings:

  1. Open the Finder and select Go to folder... from the Go menu (or press Shift+Command+G).
  2. A dialog box should appear. Now copy and paste the following line into the box and press the return key:
                      ~/.dropbox              
  3. To remove your Dropbox application system settings, select all files in the folder and drag and drop them into the Trash.

View solution in original post

Highlighted

Re: Permissions Error on OS X High Sierra (10.13.5) After Migration Assistant Move

Dropboxer
Dropboxer

Good to hear! Have a great week ahead. 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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