cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Permissions error

Permissions error

Lewis07rcr
New member | Level 2

Hi, I couldn't open dropbox from my computer, it show up a message saying permissions error with the folowing information. 

 

Does somenoe know how to fix it?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 400a8df2-cd91-49d7-b849-6ee9505c9b81
pid: 9052
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Lewis\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Lewis\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Lewis\\Dropbox'
real_path='C:\\Users\\Lewis\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\135.4.4221\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\135.4.4221\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Lewis\AppData\Local\Temp
TEMP: C:\Users\Lewis\AppData\Local\Temp
tempdir: 'C:\\Users\\Lewis\\AppData\\Local\\Temp'
real_path='C:\\Users\\Lewis\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\authentication\register_host_helper.pyc", line 478, in _try_register_host
File "dropbox\client\authentication\register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox\sync_root\helpers.pyc", line 354, in destroy_root_from_config
AssertionError

5 Replies 5

Re: Permissions error

Здравко
Super Collaborator | Level 20

Hi @Lewis07rcr,

Using your explorer, get in C:\Users\Lewis\AppData\Local. Find out Dropbox folder there (not the one containing your data, it is different with the same name) and erase it. Now, try open the application and link it to your account anew. 😉

Hope this helps.

Permission error

Lewis07rcr
New member | Level 2

A message shows up indicating that some permission error exists so I can´t syncronize my files wiht my devices.

Re: Permissions error

Lewis07rcr
New member | Level 2

Thanks for your answer. I didn´t understand what exactly I have to do... I followed your indications and in 

C:\Users\Lewis\AppData\Local\ 

I found the folder dropbox. Is this the folder I have to erase?

 

Re: Permissions error

Здравко
Super Collaborator | Level 20

Yes, exactly! 🙂 There are some settings; seems broken somehow. There are no data you keep in your Dropbox account. Once deleted, the application will regenerate them on relink, so gonna be automatic fixed.

Re: Permission error

Megan
Dropboxer
Hi @Lewis07rcr, happy Friday! 

I hope you're doing well!

Can you try performing an advanced re-install as shown here

Let me know how this goes.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Need more support?