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Photos not uploading in background (iOS)

Photos not uploading in background (iOS)

TERRACE_87
Helpful | Level 5

I am using the latest iOS beta but this happened to me even when on a stable iOS version. Even with all options ticked (see screenshot) my photos do not upload in the background. I must open the Dropbox app. I toggled this option off completely, closed the app, opened the app and turned the options back on and selected it to start background uploading photos from today. I then took a photo and it still did not upload in the background.

 

 2020-10-12 11.37.35.png

6 Replies 6

Re: Photos not uploading in background (iOS)

Jay
Dropboxer

Hi @TERRACE_87, thanks for posting today!

 

I'm sorry to hear about this matter. Could you confirm that location services is enabled in the iOS settings page to allow the app to continue running in the background?

 

What message do you see at the top when you go to the Photos section of the Dropbox app? 

 

A screenshot of this would help greatly!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Photos not uploading in background (iOS)

TERRACE_87
Helpful | Level 5

2020-10-12 18.22.35.jpgScreenshot 2020-10-13 082043.jpg

Re: Photos not uploading in background (iOS)

Daphne
Dropboxer

Thanks for those screenshots @TERRACE_87.

 

Can you let me know if your remaining in the same location, or if the location is changing after taking the photos on your device?

 

Just under the options to enable the location services, it mentions that there will need to be a change in location to trigger background uploading.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Photos not uploading in background (iOS)

TERRACE_87
Helpful | Level 5

What should my settings be set to so that photos upload in the background (with the app not open on my screen) anytime/anywhere?

 

I remain in the same physical location before/after taking the photos.

Re: Photos not uploading in background (iOS)

Daphne
Dropboxer

I'm afraid there isn't a setting to allow this at the moment @TERRACE_87.

 

This limitation is is mostly due to the restrictions of the device's OS for background activity of apps on your device.

 

We do appreciate your feedback on this though, so thanks for sharing this with us here. 

 

The workaround that I could suggest would be to just quickly open the Dropbox app every so often, which will trigger the upload to begin, while you remain in the same location.

 

Sorry that I can't be of much more help with this, but please let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Photos not uploading in background (iOS)

TERRACE_87
Helpful | Level 5

Thanks for providing that info. The workaround you mentioned is what I have been doing up to this point and will need to continue to. The label "background uploading" is deceiving with the current app limitations that essentially doesn't upload in the background. But if you say its due to the OS, then that's on Apple. 

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