cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about apps and Dropbox integrations to make working from home easy here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Post malware Admin controls prevent Dropbox on File Manager

Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

Baltimores Malware last spring is cured. But we see many more restrictions understandably.    But since restored I cannot see Dropbox files in Windows10-64  File Manager.  So I lug back and forth from a DB tab in Chrome. 

I rquested a full Admin DB install which they did. DB shows up on 3 lines in Program Manager. But no folders or files in my native File Manager. 

Before I ask Admin to try again I want to make sure Ive done all I can here. 

 

1 Accepted Solution

Accepted Solutions

Re: Post malware Admin controls prevent Dropbox on File Manager

Lusil
Dropboxer

Glad to hear that we were able to resolve your initial concern, @techedteacher:grin:

At first, I wanted to note that, yes, when files are edited by other members of a shared folder or a team folder, those will need to be indexed so that the relevant changes appear to your end too. 

From what I understand, your main pain point here is your hard drive's space. 

If you want to free up some storage on your computer, you can use Smart Sync and/or selective sync. both of which are space-saving features, it just depends on what you want to do with your content. 

More specifically, with Smart Sync, when you save files as:
  • Local: they will take their full amount on your hard drive. 
  • Online-only: those files will still appear in your desktop app and Finder, but they will take up miniscule amounts of space. 

For example, a file could be 1 GB. As local, it will take up 1 GB of storage on your computer. As online-only, it will take up a few KBs, instead. 

If you don’t need a whole folder on your computer though, you can even selectively sync it. What that does is it removed a folder from your Dropbox folder and desktop app, but keeps it in your account. Should you need it locally at a later time, you can just re-sync it. 

I hope this helps, but let me know if you have any follow up questions. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

14 Replies 14

Re: Post malware Admin controls prevent Dropbox on File Manager

Lusil
Dropboxer

Hey there @techedteacher

Welcome to the Dropbox Community! I'd be more than happy to help look into this. 

As a first step, could you confirm if you see the Dropbox icon in your system tray? 

If you don't, it means that the desktop app isn't running and you'll need to manually relaunch it from the applications menu. 

If you do see it, could you let me know what you see when you hover over it? 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

Lusil,

Thank you for quick response. If System Tray is the pop-up box in lower right next to date, Dropbox is no in there. 

Frank

Re: Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

BTW this is a DropBox Bussiness Advanced account.  Works at home and on my work Laptop. 

Re: Post malware Admin controls prevent Dropbox on File Manager

Lusil
Dropboxer

Thanks for your swift response as well, @techedteacher!

The system tray appears at the bottom of the screen and the Dropbox icon should be next to (or somewhere on that bar at least) your computer's clock.

If you don't see the Dropbox icon, it could be automatically hidden by Windows and you'll have to click on the small white arrow ( ^ ) to show all system tray icons. 

If it's not there either, it means that the app isn't running. To manually open it go to the Start menu and find the Dropbox app from the list of applications. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

Found it.

"Dropbox 82.4.155
Waiting to be linked in to a Dropbox account..."

I have no Idea what my PW is. 'Forgot Password' and just changed it.
So now im logged in on Chrome tabs as I could before, but still not on Win10 File Manager on work Desktop - with serious Admin controls. 

Re: Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

And same Waiting to be linked in Sys Tray

 

Re: Post malware Admin controls prevent Dropbox on File Manager

Lusil
Dropboxer

One step down, @techedteacher!

When you do click on the Dropbox icon, do you see the option to enter your credentials by any chance? :thinking:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Post malware Admin controls prevent Dropbox on File Manager

techedteacher
Explorer | Level 4

Wow, That worked.  THANKS but now many questions. 

It said I have a very large DB. True.  Will Use Locally and Use On-Line look the same in file manager?  Takes up local disk space?  I only use a tiny tiny fraction of all saved files. Giant files and photo sets I'll never need. 

What is recommended?

I actually chose Local and it took some time for all folders to fully apear in File Manager/Dropbox drive.  I assume files are updated here when my team mates make changes, phantom downloads?   So is this like a back-up?  (we just took 12 weeks to recover from Ransom so Back-up is good) 

Or will this fill up my local drive and cause alarm my IT Admin and scanners?  
How to go back to On-line only now? 

Again Thank you Lusil   

Re: Post malware Admin controls prevent Dropbox on File Manager

Lusil
Dropboxer

Glad to hear that we were able to resolve your initial concern, @techedteacher:grin:

At first, I wanted to note that, yes, when files are edited by other members of a shared folder or a team folder, those will need to be indexed so that the relevant changes appear to your end too. 

From what I understand, your main pain point here is your hard drive's space. 

If you want to free up some storage on your computer, you can use Smart Sync and/or selective sync. both of which are space-saving features, it just depends on what you want to do with your content. 

More specifically, with Smart Sync, when you save files as:
  • Local: they will take their full amount on your hard drive. 
  • Online-only: those files will still appear in your desktop app and Finder, but they will take up miniscule amounts of space. 

For example, a file could be 1 GB. As local, it will take up 1 GB of storage on your computer. As online-only, it will take up a few KBs, instead. 

If you don’t need a whole folder on your computer though, you can even selectively sync it. What that does is it removed a folder from your Dropbox folder and desktop app, but keeps it in your account. Should you need it locally at a later time, you can just re-sync it. 

I hope this helps, but let me know if you have any follow up questions. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?