Print Screen doesn't save screenshots to dropbox anymore

[Thomas R.39]

I've used prtsc to capture my screenshots for like years now but for some reason dropbox doesn't recognize it anymore. The settings in dropbox are correct and its not a hardware problem b/c I can still press prtsc and then ctrl+v into paint.

[George L.20]

I am really happy it worked for you too, Oliver!

[Rudy P.]

All suggestions on this tread are tried, it just doesn't work no more. I can do cntr+prnscrn, alt+prnscrn or just prnscrn, it all works fine to any other program but not to dropbox anymore.

I am really crosses about it since I used it a lot.

The suggestion to look in the Onedrive app for its setting is also not valid. Since all Onedrive is is a folders. There is nothing I can set exept the normal folder settings. It still works since files add on  this PC are also add in Onedrive in another PC.

Only this PC has the issue with the print screen to dropbox. All other 4 (1) PC's I use with W10 still work fine.....

I'll guess only a reinstall of W10 (actually happened over the weekend automatically by Windows) could help?

Any more suggestions? Must be something in the register of windows. But even the suggestion in that direction on the dropbox troubleshooting guide didn't help. Suggested key simply don't excist in this W10 version.......

[George L.20]

@Rudy P.

OneDrive it's not just a folder. Right click on the cloud, the OneDrive icon in the system tray (notification) area and you'll get access in the settings menu. There, in the "auto save" tab (I am not sure about the exact title in English, but it's the third tab from the left) you can check the print screen option. If you follow the steps I described above, there is a pretty good chance that the fuction in the DropBox will start working again!

[William P.13]

George L's fix posted on 11/24 worked for me.  Doing the 'doe see doe' with the print screen settings in OneDrive and Dropbox.

[Rudy P.]

@George L.

Sorry, but If I right click on the cloud picto (in the task bar) a pull up menu appears. In that one I can unpin it from the task bar and the program pico again. Right click on the program picto I indeed get the Properties option. Open this one and I get basically the same options as in any other folder properties. 6 tabs; General - Shortcut - Campatibility - Securtiy - Details - Previous Versions. None of these have an option to check the print screen option. Even under the 'advanced' settings in some of these tabs not such option.

I did remove and re-installed the OneDrive app but to no avail.....

[George L.20]

@Rudy P.

Hello again! I was not referring to the icon in the task bar, nor the icon in the program folder. I am referring to the icon in the system tray (notification) area, in the lower right part of your screen.

Here are some screenshots. Which, be the way, they were saved in me DropBox folder! 🙂

It’s in Greek, but I’ve bolded the screenshot setting.

[Rudy P.]

@George L; You are right, I found it now. I didn't see it before because its actually hidden under the 'arrow'

So I switched 'save screenshots to OneDrive' on and it worked. So I switched it back off (because I want it in Dropbox) and in OneDrive it doesn't work no more.

But the screenshot still  also not gets into dropbox still....... (I checked, its 'on' in dropbox)

So still no clue....

[George L.20]

I'm glad you found the settings, but sad that it didn't wotk for you...

It seems a bit strange, since it worked for others...

Maybe you should try disabling the option in the DropBox settings first and then "on and off" the OneDrive setting. And after that check the DropBox setting again!

It sounds a bit ridiculous, but it worked for me!

[David W.75]

Just to keep this thread updated:  I had the same problem, and this fix worked, with a small addition mentioned below: 

- Using a Panasonic Toughbook running Win 7 Pro, Dropbox would not save screenshots.

- Followed instructions above, and it still didn't work (for either Dropbox or OneDrive).  The 'save screenshots' checkbox in OneDrive would not stay checked either.

- I discovered that I needed to stop OneDrive (exit it), then turn it back on. 

         - In OneDrive, I then had to go to the second tab (Account), and click on the button 'Choose Folders'.  Then click on the checkbox for 'Pictures', and check the box for 'Screenshots' folder.  Close everything, and test.  It should save to OneDrive. 

- Now follow the instructions to change it to Dropbox, and it should work perfectly.  I was able to save screenshots automatically to either Dropbox or OneDrive, depending upon which checkbox I had selected.

If you are having difficulty with making this work, try turning off either/both OneDrive and Dropbox, and restarting them for a clean operating environment, and that has often seemed to work for me.

[Silvia P.6]

I used to have problem with screenshots, as you mentioned, but after changing Preferences in Dropbox (Import), now it works again: Ctrl + Alt + PrintScreen.